Valve provides their Steam Guard Mobile Authenticator which can help users with two-factor authentication. Is there a limit to the number of machines that can be authorized? Always ensure that you enter the most recent code sent or generated - older codes will not work! The authenticator generates a code that you need to login to your Steam account. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. As always, you can access your Steam account and library from as many machines as you'd like. Copy the code from your email and put it into the field that appears on the login screen: Click “submit” and you’re ready to go. Even though Steam instantly sends an email, you may encounter a delay with some email providers depending on their server load and processing times. download and install the free Steam Mobile app to your phone. Help, I can't sign in I forgot my Steam Account name or password My Steam Account was stolen and I need help recovering it I'm not receiving a Steam Guard code I deleted or lost my Steam Guard Mobile Authenticator It's a good idea to print out a set of backup codes that you can use in an emergency. First, make sure you are entering your phone in international format (with '+' and your country code first). All rights reserved. About Valve | Business Solutions | Jobs | Steam Site License, If you're having trouble logging in with the Steam Guard Mobile Authenticator, please use our help site (. Make sure that your country code is correct (Steam tries to guess where you are in the world, but you can also select your location from the menu below your phone number). The Mobile Steam App provides the current authenticator code for your account. Hopefully, we have you caught up on the fun and exciting world of two-factor authentication on the Steam Mobile App. The code changes every 30 seconds, can be used only once, and is unguessable. First, you need to realize that just because you've enabled better protection for your account, this does not give you super powers. All rights reserved. Running programs that clear internet history, delete other unused files, block cookie creation or that clean up orphaned registry entries may also be responsible for this issue. Wait up to 30 minutes for the email to be delivered. Below are the common methods used to steal accounts with Steam Guard enabled: This can happen after Steam Support has restored your account. An error occurred trying to handle that request. To make logging into your account faster, we do not require a code if you have saved your Steam client credentials. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Steam Guard is aimed to protect the value that is yours, not limit your access to your stuff. With Steam Guard enabled, you will be asked to enter the special access code sent to your email address each time you login to Steam from an unrecognized device. How do Steam Guarded accounts get stolen? Disable the authenticator (go to the Steam Guard menu and select "Remove Authenticator"). Why am I being asked to authenticate a "new device" every time I log in on the same device? A supported phone is required. Can I still use two factor authentication? Why is my number being blocked because it's considered VOIP? Yes, you can generate backup codes to use in an emergency. If you are logged in, navigate to the Steam Guard menu (the top menu selection). You'll need to download and install the free Steam Mobile app to your phone. If you didn't write down your recovery code, then you will need to contact Steam Support. Don't worry if the code on your phone turns red and changes, you still have a little bit of time left to enter the old code. Depending on your Steam Guard settings, you'll either receive an email with the special code or you'll get it from the Steam Mobile app on your smartphone. You should also check to make sure that your phone's inbox is not full. This second layer of security depends on your email account also being secure. About Valve | Steamworks | Jobs | Steam Distribution | Gift Cards | Steam | @steam Hello! If your phone number is blocked because it's considered VOIP you will need to find a mobile or prepaid phone number to use on Steam. Please give us a few minutes and try again. A Steam Guard fájl megszerzésével: A Steam soha nem kéri semmilyen Steam Guard fájl megadását. Always ensure that you enter the most recent code sent or generated - older codes will not work! Even though Steam instantly sends the Steam Guard code email, you may encounter a delay with some email providers depending on their server load and processing times. Steam Guard protects your Steam account by requiring access to your verified email account. So if you just used a code, you should wait for the code to change before using another. This will generate a new verification email. Our text messages can come from a 6 digit phone number, please ensure that your provider supports this. The authenticator generates a code that you need to enter every time that you log on to your Steam account. Steam Support will send an automated email message containing a confirmation code to your contact email address each time you begin to change your Steam Account password or contact email address. I sold or lost my phone and I can't log in anymore! Via email - Exit Steam and log back into your account. This will deauthorize all computers or devices other than the one you're performing this action from. If you only want email verification then you have to disable using the mobile app for authorization. If you're keeping your phone number, then you don't need to do anything in advance to prepare. You can remove the phone by typing in the current code from your Authenticator, or by sending your phone an SMS code. About Valve | Business Solutions | Jobs | Steam Site License. If your account has the authenticator enabled, you will be asked to enter your current code after you've entered your user name and password. When Steam Guard is enabled on your account, when you login to your Steam account from an unrecognized device you'll need to provide a special access code to verify it's your account. The Steam Guard Mobile Authenticator is a feature of the Steam Mobile App that provides an additional level of security to your Steam account. Why am I being asked to authenticate a "new device" every time I log in on the same device? You may choose not to save your credentials and require a code on every login. The Steam Guard Mobile Authenticator is a feature of the Steam Mobile App that provides an additional level of security to your Steam account. It'll ask you for a 2factor auth code. What is Steam Guard and how does it help me? If the button to enable or change Steam Guard's settings is missing you must restart Steam. No, there's no limit. This is a rare issue, that is commonly solved by restarting the app. Do the SMS messages you send cost me anything? Disabling such programs will prevent this issue from occurring when logging into Steam via your web browser. When does mushroom season end in Animal Crossing: New Horizons? Please try adding "[email protected]" and "[email protected]" to your contacts or trusted senders list within your email client and request a new access code. We see you're logging in to Steam from a new browser or a new computer. If your phone number is being rejected and you think that the rejection is in error, please contact Support by clicking on the "Help me with my issue" button. Select carriers use VOIP technology in their cellular plans and we are unable to support these. How do Steam Guarded accounts get stolen? If a phone number has already been added to the account, you will see 'Manage your phone number' instead. What do I do if I do not receive a Steam Guard email when I am prompted for the access code? The app runs on Apple devices running iOS 6.1 or later, Android devices running 2.2 (Froyo) or later, and WIndows Phone 8.1 and later. Deauthorizing a machine means it will look like a new device next time you use it to log in and a Steam Guard code will be required. The Steam Guard Mobile Authenticator is a feature of the Steam Mobile App that provides an additional level of security to your Steam account.

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