If you do not want us to use Your Data in this way, you can choose to not give your permission on the webpages and/or forms with which we collect Your Data. All we think about is business-class IoT – all day, every day. A: 4460 Carver Woods Dr, Blue Ash, OH USA 45242. Service down or severely degraded due to platform that was previously working, network, web services, or connectivity. KORE does not collect personal information from you unless you provide it to us. The ticket severity designation helps define the response time, update frequency, and acts as a guide for further escalation, allowing KORE Wireless to resolve issues in a timely manner. If you do not wish to receive cookies, the Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. A cookie is a commonly used automated data collection tool. Our staff provides world-class customer support, featuring: At KORE, we focus on customer engagement at all levels and actively solicit feedback from our customers through satisfaction surveys and Net Promoter Score questionnaires to continuously improve our customer support and service delivery. If you have subscribed to receive a company newsletter or any other type of communication from us and later change your mind, you may contact us to have your name removed from our distribution lists via info@korewireless.com.
Please read the Terms of Use and following Privacy Policy carefully before using this site. But we know that IoT deployment is not without its challenges.
This is in compliance with applicable consent requirements.
Response times per ticket severity and Support Tier.
We contractually require service providers to keep information secure and confidential and we do not allow our data processes to disclose Your Data to others without our authorization, or to use it for their own purposes. Subject matter experts to handle escalations, KORE Call Centers trained to handle Connectivity, OEM Manufacturers, and Location-Based Services, Consistently high customer satisfaction ratings, Provisioning Requests (Activations/Deactivations), Incorrect product behavior with minor impact, General requests for advice on service usage, Clarification on product documentation or release notes. You can think of cookies as providing a “memory” for the website, so that it can recognize you when you come back and respond accordingly. Partial service down or mild degradation to platform, network, or web services. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/, In compliance with the Privacy Shield Principles, KORE commits to resolve complaints about our collection or use of your personal information. USA & Canada KORE Wireless Office Locations Our team would love to hear how they can help you find the perfect solution for your needs. Two factors considered when determining ticket severity are: (1) customer impact and (2) problem type. A “ Ticket Severity ” is … Bringing IoT Together into One Solution – Yours. If you use any of our KORE Products, they are governed by their own privacy notices. As needed, the following escalations will occur based on ticket severity: *After hours, urgent tickets are handled 24x7x365 by on-call support unit. We also retain and use Your Data as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. This information, including the anonymous information, may include: By providing personal information to KORE, you acknowledge that you express consent to our collection, use and disclosure of your personal information pursuant to this Policy.
This is referred to as a Do-Not-Track (DNT) signal. If you wish to further prevent tracking of your online activity, you can set a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. They allow websites to store things like user preferences.
At KORE, we’re not focused on consumer cellular or cable TV services. As a KORE partner, we provide unique IoT reseller opportunities, you’re able to streamline the supply chain, accelerate time to market, and bring more business value to your IoT solutions. No workaround. Wyless / KORE Porting Instructions. recognize the right for a data subject to access information held, recognize the right of a data subject to request independent dispute resolution via an EU Data Protection Authority (DPA), recognize the right of a data subject to invoke binding arbitration for resolution of complaints via the Privacy Shield panel, disclose we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), disclose that data subject data may be provided to third parties for service processing, retain full liability in cases of onward data transfer to third parties as detailed above, Personally identifiable information is stored behind a firewall and is not publicly accessible, The use of encryption, monitoring and endpoint protection software is used on all of our systems & within our global data centers, Physical safeguards in relation to the storage of your data, including controlled access to our facilities, controlled access to Your Data and secure destruction of media containing Your Data, Organizational training & awareness programs are provided to all KORE employees to understand the importance & means by which they must protect Your Data, Our site is not directed to, nor do we knowingly collect information from any children under the age of 13.
Porting is not typical with IoT/M2M accounts, but you can call customer service to request a port if you need to keep a specific number. Copyright © 2020 KORE Wireless All Rights Reserved. This Policy only applies to the personal data we collect through our KORE website and does not apply to information collected by or in connection with your use of our portfolio of products. To access our customer support team, simply create a ticket via the KORE Wireless Portal. KORE will not sell or provide your personal information to any other party, unless you provide us with explicit permission to do so or unless we are compelled by law or in the good-faith belief that such action is necessary to conform to law or to legal process served on KORE. As we continue to develop & expand our business, we may acquire subsidiaries or other business entities. To access our privacy policies relating to KORE products or services, visit our “If You Use Our KORE Products” Section. Customer Support Director engaged and driving ticket resolution. © 2015 Wyless • www.wyless.com • Privacy Policywww.wyless.com • Privacy Policy
As a result of such transactions, and for the purpose of maintaining a continued relationship with you, we may transfer Your Data to a related affiliate. To access our customer support team, simply create a ticket via the KORE Wireless Portal. No personal data will be disclosed to any law enforcement agency or governmental agency except in response to: A subpoena, warrant or other process issues by a court of competent jurisdiction, A legal process having the same consequence as a court-issued request for information, in that if KORE were to refuse to provide such information, it would be in breach of a local law, and it or its officers, executives or employees would be subject to liability for failing to honor such legal process, Where such disclosure is necessary for KORE to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered, A request for information with the purpose of identifying and/or preventing credit card fraud, Where such disclosure is necessary to prevent or lessen a serious and imminent thread of bodily harm to the data subject. As part of our commitment to the EU-US Privacy Shield Framework, KORE: We have taken all appropriate technical and organizational security measures to protect Your Data from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These privacy notices are available within the KORE Product and can also be accessed via this link. Protecting the security and privacy of your personal information is important to KORE and to the way we conduct our business in compliance with laws on privacy and data protection in the countries in which we operate. KORE collaborates with leading manufacturers, carriers, and service providers to serve as your single source provider, simplifying the IoT ecosystem so you can concentrate on your customers. For nearly 20 years, KORE has helped its customers turn complex, fragmented IoT offerings into compelling new services that are designed for simplicity and scale. Simplify IoT Operations and Lower Your Costs. Upgrade to eSIM And Get Forever Connectivity. Clickstream information, that is not personally identifiable, such as such as type of Internet browser and computer operating system used; domain name of the website from which you linked; number of visits; average time spent; pages viewed, Contact details, such as name, email address, mailing address, Information you provide us to receive technical assistance or during any live customer service interactions, KORE data & information related to how you use any of our KORE Products, Measure the use of our website and improve its content, Provide you with a personalized experience on the KORE website, readily tailor information to your needs, bypass gated content forms, apply information gathered to personalize content on individual pages and gather information about how the site is being utilized to develop a better experience, Subscribe you to receive our KORE email newsletter, blog or confirm event attendance, Provide you with additional information about one of our KORE Products, Provide you with technical, customer and account support, Communication of corporate news, product developments and updates, Verify your identity and entitlement to KORE products or services, when you contact us or access our services, Enforce our legal rights or comply with legal requirements. KORE complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. "KORE" means KORE Wireless Group, Inc., including its wholly-owned subsidiaries that are incorporated in any state or territory of the United States; KORE Telematics Inc., RACO Wireless LLC, Wyless Inc., Wyless Connect LLC, and Position Logic LLC.