Turns out this was wrong assumption. What am I teaching my son? I was at Costco tonight asking to return ribbon that I had purchased which remains unopened and unused although it has, admittedly, been 4 years since purchase (this is what they told me. • Provide high quality, safe and wholesome food products by requiring that both suppliers and employees be in compliance with the highest food safety standards in the industry. Period. I onced returned a pack of 48 batterys with only 3 in there. Also, it is no doubt that the original box most likely had the OS requirements on it when you bought it.

Or at the least, getting two (or almost five, in this case) for the price of one if the policy changed. If you do it by the word, the exact words, there is no ambiguity. It’s ok if they change policy but they need to communicate it with the public, and accept items bought on the old terms.

Coward. And spoiled because he’s smart?! He was not a foreigner and therefore not unfamiliar with the iconic cookies. We’ve talked about this as a family, and not all of us have the same view. But when a consumer eats too much, I breach my advertised promise, by either being rude to them, or outright refuse to serve more food. He chose the go the warranty route and it was a very expedient and painless transaction. We threatened to report them to the attorney general for their lying policy. I don’t care if it’s a penny! In fact, they greet me when I come to the returns counter. Given that Costco are, what we call “rip-off merchants”, I do not see that the chap who underpaid his purchase by $45 should have to feel guilty at all. When it comes to appliances, the Costco warranty includes refrigerators (bigger than 10 cubic feet), freezers, ranges, cook-tops, over-the-range microwaves, dishwashers, and washers/dryers.

Was that not an option? I guess they tell you one thing when you are buying stuff from them and another thing when you are returning stuff to them. Costco treats its employees well, sells quality products at reasonable prices, and generally tries not to be evil (see this article for details: http://abcnews.go.com/2020/Business/story?id=1362779). This feature lets you determine how good a deal you are getting on toilet paper purchases. You are covered for up to $1,000 per item, up to $50,000 per year, per Citi Card account. 100% Satisfaction guaranteed means what it says. It is still in the back of the car. Bought a Mario Brothers Wall Decals package from Costco 1 yr ago for $20. So my question is simple–what should I do? Rob, it is not unreasonable for you to expect a full refund of a faucet where its handle broke off after only 3 years, especially considering the “lifetime warranty” and Costco’s advertised return policy. Anyone can make any contract as long as both parties agree to it. Costco may have that policy plastered but they are hoping that their members aren’t a bunch of tricksters and swindlers. The toll-free Costco Concierge phone number is 1-866-861-0450. I apologize for resurrecting an old thread, but the arrogance of this comment is astounding. We guarantee your satisfaction on every product we sell with a full refund. Why did we want to return the piano? This is why they have to use their discretion, and because of consumers like you, they should revise their return policy, to be more specific.. You can return any item bought in store or online at any Costco at any time you are unsatisfied. Certainly here in Australia, the company is taking the money right out of their customers pockets and feel no shame about it. I remain disturbed that you don’t find it ethically wrong to ask a retailer to absorb the cost of a luxury item because your family got bored of it. To be clear, your Costco membership will extend the manufacturer warranty by an extra year, but you are not dealing with Costco.

At anytime you can cancel your membership for a full refund so go ahead. The lady asks how long ago did you purchase and my wife wasn’t sure. One of the biggest reasons I’ve been a member for over a decade is that I thought I could shop with confidence. If you have a fan from 10ys ago it did its job and you should be Satisfied. As far as ethics go, I am one of the most careful people and have been told over and over again by store clerks “I can’t believe you came back in and did that! What’s the condition? This process will require approximately 2 to 5 business days. We’re just a single family household but we spent about $600. How can a business stay open if they took every return from customers after several years, because they didn’t like it anymore? The item functioned as expected for two years and now can be resold as used to someone who will appreciate it.


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