No table I ever had is this heavy even for two people. Their solution is to send a technician out to "assess" the couch a month after it was delivered. For the next 4 MONTHS, I attempted to get the leg of the couch fixed. Fortunately for me, I chose not to purchase anything based upon my experience which was super negative. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. Order at your convenience. (2) The delivery process is a nightmare. I ordered 3 pieces of bedroom furniture in February 2021. I WILL NOT BE BUYING ANYTHING ELSE FROM Y'ALL! I went to the San Felipe location to shop for a sofa or possibly a sectional, if a sectional would fit in my apartment living room. I have also purchased wall hangings and household decor. Thankfully I asked Escalations and everyone I interacted with to email me a summary of the conversation with an action plan. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). Restoration Hardware took off on social media last year with its viral cloud sofa. I am a bit disappointed in the quality of the fabric. Okay. I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed. I ordered a coffee table on Ashley, and was promised 4 weeks for delivery. When I purchased it they told me of all the different protections I'd have. Ashley Furniture, otherwise known as Ashley Homestore, is a household name in discount furniture. Learn how your comment data is processed. We contacted Ashley and told them we wanted to exchange the dresser. Some links on Slumber Search are referral links. Its now front and center in my living room. They disrespected me and my family. Beware of Ashley's Furniture Care Protection. Cookie Notice We did not realize just how horrible our old box spring mattress was until we switched to this mattress. DO NOT BUY FURNITURE FROM HERE. They just didnt want to admit that their evasive salesperson had messed up. I've been asking for receipts or paper trail regarding this human error and they are not willing to provide it. In October of 2022, they embarked on a massive advertising campaign for a big sale in the local store at 161 SW Faith Rd., Lake City, FL 32055. The sales guy that sold us that couch fit it to all of our needs, was very attentive and answered all our questions. Wow. Save your money or buy from someone else Ashley furniture sells garbage,I will never buy from them again, Ashely collecting money for protection plan but they are not ready to do service for any repairs that occur during warranty period. Price Range: $$ to $$$ What To Buy: Belmont Kitchen Island$599 and Lounge Deep Storage Ottoman with Tray$949. We called in July and they said by July 21. Our mattress and box springs arrived but not the furniture. By constantly creating, updating, and importing new styles, the company maintains a large catalog of furniture to suit many homes. They had many different excuses as to why they werent delivered. We got to the store and a women named Nakisha was showing us around for different matresses and frames. Once I got the recording and was on hold for 29 minutes. What a joke, first the guy that was sent was not the sharpest tool in the shed. I asked to talk to his boss or if there was someone above him who could make decisions and he said he wasn't allowed to give out numbers and emails. Ashleys needs to accept responsibility and make it right period. Really makes everything feel so cheap. Came here and spent $1100 on a couch set. She was supposed to get back with us the next day. I have identified your number and tried calling you back but got an automated prompt that would have routed me back to the 800 number. I love this bench and would order another for my entryway if it was just a tad smaller. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! I called on a friday and I called back on the following Monday , same situation they said they'd call me back , again they didn't call back .. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. I'm still waiting to have this matter taken care of. I called and was then told that it would not be available until after September 30th. So caveat emptor (buyer beware) with Ashley Furniture! I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. I told her i notice the order she had put in was the wrong items and the boxes were matching the invoice! It's plush and comfortable. The sofa she showed us was not the sleeper model. I was not positioned to pay the restocking fee so he asked for a good call back number as he will make a couple of calls for a quicker delivery date than October 24, 2020 and contact me the following day. Really?! The padding in the spring-reinforced cushions degraded to the point that the seats were visibly misshapen. It was delivered within a weeks time. The sales associate, Scott Grimm, was very helpful and attentive to our needs. In 1997, Ashley entered the retail side of the business with its first Ashley HomeStore in Anchorage, Alaskaperhaps to keep it away from the prying eyes of competitors . Leather is peeling off from all different places at the sitting area and its embarrassing to have guests. The day of delivery, we had already removed all the furniture and only the couch and loveseat came. ur selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. I instantly called the store and ask to speak to Nakisha. You will NOT get your furniture delivered, and if you do, never on time. The back of the couch, which was essentially an under stuffed pillow, also collapsed. Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about each website's digital marketing priorities & strategies. Warranty is a joke. Not ideal, but I understood. The cons: Some complaints with durability reported. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Learn how we are supporting local furniture stores. I also purchased a sofa and love seat & those cushions crushed in under 2 years. When you look at the tag, youll notice many pieces of furniture from La-Z-Boy are produced in North America. She told me yes. Ultimately Ashley DSG refused to take the furniture back until I spoke to MS. NORMA **, an escalation lead specialist for Ashley DSG. CB2 is Crate & Barrels more modern and contemporary furniture brand. After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. I bought a floor lamp that did not work for me. (3) Customer service ended after they had my money. Ashley Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic resin. We are so livid about this whole customer service sh*t! All they could offer was 50% off the missing pieces but why would I pay for something I was promised in the first place and already payed for. MULTIPLE times. 4. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed. My comments of Ashley Home Store on Facebook have been blocked as my comments generated numerous conversations of other unhappy customers. I loved it. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. After sending in a customer service complaint to Ashley, i received an email that a manager would reach out within 24 hours or I could call them back.UGH, bottom line - they don't care about you or service. Yes this was my experience I just want to put out there buyer beware. Ashley has a few different colors of fabric and styling choices to pick from. I waited to put the bed up cause I was going to let a man put it together thinking that I did something wrong the 1st time. Never again will I ever step foot in any Ashley furniture. Update: it's 1/21, two months after placing my huge order. Ashley HomeStore has the most employees (35,000). I literally sent them while on the phone with the rep. STAY AWAY FROM THIS STORE. WRONG, they have a no return policy even if you just leave the store with the item. Don't let them talk you into their warranty services. So now I am stuck with a dresser that smells like formaldehyde and out the money. There are tons of ways to customize the sofa of your choosing, whether you want a sectional and ottoman or just a loveseat. Honestly I wouldnt even give them a star, we ordered our couch in June. I bought 2 furniture sets from this store over a year and a half ago for my new house. I will never do business with this store or company again. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. This time we decided that we were just going to return the items. She was the upmostm unprofessional manager I have come across. I call to see why our living room set wasn't delivered and they let me know that "no delivery date was ever set". Someone else tried to help me and he quoted me a price that was double what I expected. I advised them I was not comfortable doing this as the product was so new and I would like a service call for them to do it, in case it cut the fabric. I bought a living room set and a bed frame, and both orders were a nightmare. We purchased a living room set and a two very high end mattresses. My experience at Ashley's was super awesome the staff was very professional and they helped more than 100 percent. He continues to talk, and places his body between us and the exit. I am not sure what happened to great customer service. **** After they left, we called the customer service number told them that the barstools were damaged and not what we wanted. Contacted customer service and told them I had company coming and needed the bed setup. 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