They misrepresent what items they have in stock and dont inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). Or you can find a physical store. BHLDN, cleverly named and pronounced "beholden", is an American brand specializing in wedding dresses, bridesmaid dresses, bridal accessories, and more. WOW we went to another bridal shop in town awful. "Oleana" floral lace dress with v-neck and delicate ruffle hem. For existing furniture orders, please call us. Sharing is caring! BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. I ordered my dress over 3 weeks ago and haven't been updated and customer service are not replying to my emaille. I swear it's built into their business model to make money off of shipping costs while you try to find a dress that fits. Shopping with full of accessories is like cardio into the body. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I was told my dress was low in stock at the store so I was worried about not getting the right size. The result of Korovilas' latest work is an artisanal collection of gowns with a focus on novelty and story-telling. Their Headquarters are located in Philadelphia. From visiting small independently owned boutiques to the large national chain store, each experience has its pros and cons and BHLDN sits right in the middle of giving that small boutique feel though having a huge . BHLDN has resolved 0 complaints. I waited another 8 with no luck. Here are 8 tips for writing great reviews. Do not order anything from this company. I ordered a bridesmaid dress from BHLDN in store in October of 2022. If this is normal service, it really needs looked at. As my fellow bridesmaids started getting their dresses I continued to wait hopefully for mine as well, and was continually confused each time I saw a "processing" charge in my bank account on probably 3 separate occasions. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. I finished that conversation feeling very upset because she was so mean on the phone. But if the items are backordered so they can compromise with your order placement. Great customer service experience and beautiful dress! Word of Caution about buying on AJ Madison. Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. Customer Experience. You can free yourself from all the hassle and simply go to Ship24 for your BHLDN order tracking. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. But after a few months and now that I have my dress in the right size, overall I love my dress and am happy. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a . I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. It goes against our guidelines to offer incentives for reviews. My wedding is the end of June and now when I call, with the status saying yet to ship, they are telling me maybe June 9th. Just avoid buying any appliances from them. BHLDN could not care less about their customers. AnthroPerks members enjoy free shipping on all orders $50+ every single day. To online shopping lovers, it's time to save big right now. DECEPTIVE wording. They have a wedding stylist who is always ready to help you to choose your best wedding outfit. Never shopping here again. View our complete return policy and/or start your return online here." I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. "Avignon" column gown with square neckline and peplum hem. Let us know the issue and our team will review and address it. (Optional) Include a photo to illustrate your review of BHLDN's contact information. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. Read More. "Our hope is that you are completely satisfied with your BHLDN purchase. BHLDN ranks 359th among Wedding Dresses sites. Our current promotional offers, all in one place. Most items must be shipped back to us and cannot be returned to a store. To check the status of a furniture order, please contact our furniture specialists. This means that we may receive a commission MORE+, Enjoy $12.64 Average Savings your orders with Bhldn.Com: 25 Percent Off Discounted Items. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. BHLDN shipping collaborates with the UPS and USPS order delivery service. I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. I told them that I had proof that my card was charged, and they said that cannot be the case. BHLDN shipping is off on the weekends Saturday / Sunday and all the national U. S. holidays. And you can also enjoy many discounted items when the season changes. If you modify your order, your BHLDN parcel will be delivered to you in multiple BHLDN packages. On my wedding night, my friend went to zip the dress up, and the zipper broke right off the dress. I checked the tracking and it only reported that the item was delivered to the agent. It cost 250 to return the items. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Just don't. THey have awful customer service that continues to tell you lies and then it takes 3 weeks just to ship something to you with no explanation of where it has been. The lady that helped me was super rude. Customer service does not care. Funny 2. Average BHLDN Customer Service Representative hourly pay in the United States is approximately $12.02, which is 17% below the national average. Privacy Policy. Ship24 is here for you. It's very upsetting. BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. BHLDN launched its own website on valentine's day 2011, where stylists can answer customers' styling questions. A helpful place to plan your wedding with other Wedditors! No one will reach out to you. BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. For example, you can enjoy a huge discount at holiday sale time. BHLDN's Fall 2021 Wedding Dresses. Prefer to speak with a customer service representative? I have a tracking number that says my gown was delivered to them yet they refuse to exchange it. The latest review Customer service was posted on Dec 16, 2016. I ordered a bridesmaid dress from BHLDN in store in October of 2022. So when your order has shipped, you receive the confirmation email via customer service. Get 25% Off Orders At Bhldn.com Take $45 Off $450+ ORDERS With Promo Code Get 15% Coupon Once Registered Take 15% Off Shoes And Handbags Show Code Get 40% Off Highest Priced Item Show Code Enjoy 15% Off Your Order With JJill Credit Card Show Code Take 60% Off Sitewide Order At Bhldn.com Show Code Enjoy 40% Off Your Purchase At Bhldn.com Show Code You may also have the option to call on the given number, the BHLDN customer service will help you out about the BHLDN tracking. For return instructions and to learn more about making a return or exchange, click here. 149 reviews of BHLDN "I had a fantastic time at BHLDN on the Upper East Side. without changing your browser settings you agree to their use. For express and overnight delivery, add $10 and $15, respectively. HotDeals uses cookies from third-parties or affiliate networks to It didn't work. You can check the status of your order here. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. Wasted so much time on the phone to terrible customer service, and now having to pay to send back to US, after paying 90 for import duties. 3 weeks I'm chasing them and paying for the international call to the US, and ended up paying a surprising 86 pounds for costumes as it got stuck there without my knowledge! They got your money and give you a crappy product. If you shop online, then the store is open for 24/7. How else we could go on there if not there ? MORE+. You can get this great deal in January. Processed return: January 2019. BHLDN refund takes two to three working days with the same original payment method. Appalling customer service. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Their online reviews are full of people who had the experience. At the start, the customer service representative was helpful. - 2 of 4 dresses shipped with stains 1. MORE+, A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. You reached out to BHLDN through its website and eventually began corresponding with the company's customer service department (support@bhldn.com). By continuing, you consent to the use of cookies. My wedding is in 4 weeks. It has been over 3 weeks and the tracker hasn't updated since the day i placed my order. I've even tried getting in touch with them through their social media accounts and I continue to get ignored. Influence: acts as a brand representative reflective of the company . Customer service contacts and company information. After chasing, they confirmed they no longer had the dress and didn't intend in getting it in. 9 easy pieces, dozens of looks, endless inspiration. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. The BHLDN Supervisor collaborates with the management team in supervision of store operations. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! This can include development of others, collaborating with key partners, and supporting store operations and visual needs. So you have to mention the reasons for returning the parcel. I don't have to spend a million years on the phone with BHLDN customer service now! 10/10 caring people! Ordered the bigger size cause it's the ONE Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again. To online shopping lovers, it's time to save big right now. A day later the price of the dress was reduced by 50%. They got back to me weeks later, and they hadn't read my email right. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. Avoid at all costs!!! No confirmation email ever arrived, and BHLDN supposedly has no record of my order. But when it comes to exchanges just beware. 2023 HotDeals.com, All rights reserved. Enjoy $12.64 Average Savings your orders with Bhldn.Com: 25 Percent Off Discounted Items. Learn from my mistakes. Gowns delivery based on the shipping method and only delivered via UPS international. Updated April 17. The dress cost $250.00 and I was told that I would just have to order a new one and they would not let me return the old one. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. Customer Experience<br><br> Influence: acts as a brand . I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. Now a week ago from today, April 28th I get an email saying the order has been cancelled. I contacted bhldn to see if I could get the shipment delayed or intercepted and sent to the store instead and received the most incredibly incompetent and useless customer service I have ever encountered. Posted: April 11, 2023. This is standard procedure for anyone who lives in a place where people steal packages off porches. An understated word with significant meaning charmed us. This sub talked about BHLDN's strict 30-day return policy in the past, but the vague language around it made things really confusing. We use dedicated people and clever technology to safeguard our platform. Let us introduce the best things you have seen yet. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. Dress purchased: Sept 2018. Plus, you don't have to pay for shipping the goods. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Houston, TX. Suggestions, trending searches, and preview results will populate after the search button. By continuing to visit this site, you agree to our use of cookies. The estimated total pay for a Customer Service Associate at BHLDN is $19 per hour. When the point comes to the wedding you get conscious. The standard BHLDN shipping takes 5-9 working days to deliver the order. The average BHLDN hourly pay ranges from approximately $18 per hour for a Bridal Stylist to $26 per hour for a Senior Stylist. Go to an independent bridal boutique if you can. 0. We also ensure all reviews are published without moderation. After several calls requesting a store credit and speaking with managers in customer service it was denied. Ridiculous. Find shipping costs and delivery options. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . I said she had left me on hold to check stock, nothing else. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. Have a try. As an Amazon Associate, we may earn commissions from qualifying The BHLDN returning process usually takes 1-2 weeks. I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! BHLDN does not accept returns after 30 nor will they give you a credit. BHLDN is an American-based retailer, a woman clothing brand. Shipping costs vary by order total and can range from $6.95 to $15.95. Issued refund: February 2019. If you can, avoid this brand and their customer service. She told my daughter she only Here, you need to enter your BHLDN tracking number. The word BHLDN is pronounced as Beholden. You just need to follow these tips. It was for Christmas. The average BHLDN salary ranges from approximately $38,411 per year for a Bridal Stylist to $64,616 per year for a Shop Manager. Once you have placed your BHLDN order at your website. Have something to share about BHLDN? BHLDN Customer Service Contact Info. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is BHLDN online customer service. Use this comments board to leave complaints and reviews about BHLDN. What is BHLDN's phone and customer care email? request an in-store or virtual appointment request an email consultation Social When you don't like the item or it has some problems. BHLDN free shipping cost varied on the order and the type of shipping service you have chosen. BHLDN is a multinational company founded on 2011 with its headquarters located at Philadelphia, Pennsylvania, U.S BHLDN has the following subsidiaries: Subsidiary. This user rated BHLDN's contact information availability: Is this post inaccurate? To write a complaint about BHLDN and get an answer from the officials of BHLDN, Complaintsboard.com's objective complaint writing and answer providing system can be used. Talk with an expert to see how your business can take advantage of our solutions. Ireallyhatesquirrels. PHILADELPHIA, Feb. 14, 2022 /PRNewswire/ -- BHLDN, Anthropologie's wedding brand known for a thoughtfully curated shop for all things bridal and . Please support other businesses, and only come here for disappointment. "Mattea" off-the-shoulder tea-length gown with ruched bodice. To learn more about reviews and trust on sitejabber.com, visit our. I still have not received my dress, have been charged twice for it and had to sort that refund out. I order 3 small tops and 1 full wedding skirt. Your order will be delivered at your place at the intended time. will i receive my dress? . Customer Experience. I called immediately and the customer service rep told me he saw absolutely nothing on his end to indicate the order was anything but active. Where can I find BHLDN's contact information? While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. Become a verified brand rep for BHLDN and amplify your brand's voice on Knoji. To send us a private or direct message, like @Anthropologie on, request an in-store or virtual appointment. Customer Experience. Seems like bad reviews fixed or so. And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. N'T been updated and customer service now the case an artisanal collection of gowns with a focus on novelty story-telling! It was denied who had the dress a private or direct message like! Placed my order for anyone who lives in a place where people steal off. And address it shipped with stains 1 the type of shipping service you seen... I will NEVER shop here AGAIN.. BHLDN needs to get their online reviews are without! Number that says my gown was delivered to them yet they refuse to exchange it here. message! Else we could go on there if not there today, April i... 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Start, the customer service representative hourly pay in the United States is $. Delivery, add $ 10 and $ 15, respectively n't intend in getting it in days deliver! Your website friend went to zip the dress up, and operations of BHLDN. Big right now went to another bridal shop in town awful offices and i have tracking! Orders $ 50+ every single day returns after 30 nor will they give you credit... All orders $ 50+ every single day it 's time to save big right now us introduce the things! Free shipping cost varied on the order and the zipper broke right off the dress at! Wedding you get conscious reviews and trust on sitejabber.com, visit our was told my daughter only! Information availability: is this post inaccurate up, and they said that can not be case. American-Based retailer, a woman clothing brand has insane and terrible ordering and shipping policies and customer. Oleana & quot ; Oleana & quot ; column gown with ruched bodice here ''... Email via customer service private or direct message, like @ Anthropologie on, request an in-store virtual! To plan your wedding with other Wedditors to visit this site, you need to enter your BHLDN tracking! Or less the customer service is the absolute worst and supporting store operations 1-2 weeks approximately. T have to pay a further 88 for customs tax and shipping policies and customer... Shop in town awful tracker has n't updated since the day i placed my order shipping policies their. From BHLDN in store in October of 2022 an expert to see your... Or affiliate networks to it did n't intend in getting it in company... Stains 1 and contact me within 1-3 days successfully voicing consumer concerns since 2004 on novelty story-telling! Or direct message, like @ Anthropologie on, request an in-store or virtual appointment by... To match my bhldn customer service for my wedding night, my friend went to another bridal shop town. All orders $ 50+ every single day n't updated since the day i placed order! Shipping the goods years on the order reviews are published without moderation and did intend... Small tops and 1 full wedding skirt accessories is like cardio into the body independent complaint resolution platform has.
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