Duet Heater is Shorted to Ground Spin time is added if an unbalanced load is detected. This includes cooler hot and warm washes. The drum may be turning, but you may not have heat. Whirlpool ® manuals can help you get the most out of your appliance, and provide important information about parts and accessories. Check all the connections between the User interface and the washer's main control board. The plywood may extend underneath both washer and dryer to keep them at equal heights. Transfer of dye can occur when mixing whites and colors in a load. Wash water colder than 70°F (21°C) may not completely dissolve the detergent. During the imbalance routine, the time displayed may pause until this activity is complete, then resume with the remainder of the cycle. Make sure single-dose laundry packet is added to washer drum before adding clothes. Use hot or warm washes if safe for the load. Is the top of drain hose lower than 30" (76 cm) on washer? Press the PTS switch. Heater Error Hot water should be at least 111 °F (44"C) to clean heavy or greasy soils. Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Water can backup out of a clogged sink or drainpipe. Use the advice and tips in these articles and videos to get the most out of your washer. Detergent residues on laundry after wash. Whitish residues on dark fabrics are caused by insoluble compounds used in phosphate-free powder detergents. In electronic form, it would not be lost. The lid must be closed during operation. Make sure hot and cold inlet hoses are not reversed. Check the pressure sensor. If the dryer hasn’t been used for a while, there may be a thumping sound during the first few minutes of operation. When load unbalance occurs, an washing process will will start to redistribute the load. Load Detected W/Clean Cycle Error 2. How to Use a Multimeter. Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe? Use only HE detergent. The appliance will not start, no lamp lights up. (Duet Washer Door Switch Check). Did you choose the Deep Clean with Steam option? Allow cycle to finish. If water is slowly filling the tub even when the washer is unplugged you need to replace the washer fill valves. Make sure your hot water system is adequate to provide a hot water wash. Not enough detergent used, or hard water. Check that load is not unbalanced or tightly packed. The washer will not rinse well if tightly packed. The washer may still be spinning. You may hear the hum of the sensing spins after you have started the washer. Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. Is a coin, button, or paper clip caught between the drum and front or rear of the dryer? The If the dryer will not shut off, check the following: 1. Did you use the proper cycle time and agitation speed for the load? Is the drain hose clamp properly installed? Check that the heaters wire connections are okay. But now, something's wrong. This may take several minutes if washing large loads or heavy fabrics. (the control buttons) Do not use more than recommended by manufacturer. Washer continues to fill or drain, drain cycle seems stuck. Improper loading can cause basket to be out of alignment and cause water to splash off tub. START/PAUSE button not pressed firmly or held long enough. Is the washer in a normal pause in the Permanent Press (or Hand Washables) cycle? Normal capacity of the appliance to adapt to factors that can have an effect on the wash programme time, e.g. Inspect the drive components and replace parts as needed. Lint can be trapped in the load if overloaded. This Duet error is saying that the voltage to the washer's motor control unit is too low. This enables faults to be detected in good time and the safety system can react appropriately. Both hot and cold water faucets must be on. Clean lint screen. Dilute fabric softener in the fabric softener dispenser. Add items or try to evenly distribute your wet laundry in the drum, and start a Drain/Spin cycle. Sink and drainpipe must be able to carry away 17 gal. Unplug the washer and check the wiring connections on the drive motor. The washer will not start or fill with the lid open. Measure detergent and fabric softener. It's making a funny noise and not spinning, or even worse, it's … If it's filling quickly and it suddenly stops when you unplug the washer you may have a bad main control board. Fabric softener sheets added to a partially-dried load can stain your garments. unload the washer and do a Duet Diagnostics Cycle to see if the rest of the washer is working properly. Do not pour chlorine bleach directly onto load. Test the Moisture Sensor by following the procedure outlined in ìFactory Testî. If the motor starts but does not continue to run, replace the Even Heat Control Assembly. The washer will not fill, agitate or spin with the lid open. Add liquid detergent directly to the bottom of the washer basket. The wash water was not warm enough to relax wrinkles. Is the electric dryer being used for the first time? Learn how to adjust your settings. Was a cycle interrupted and then the CATALYST® Cleaning Action selected? Electric dryers use 2 household fuses or breakers. The suds from regular detergent can cause the washer to operate incorrectly. You will certainly need the Whirlpool front load washer troubleshooting manual to perform a planned or warranty repair of any Whirlpool front – loaded washing machine. Avoid tightly packing the washer. Door must be completely closed and latched for washer to run. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. • Check door lock switch for foreign objects This is normal. Next check all connections from the main control to the MCU. This is normal. Sharp items were in pockets during wash cycle. Try unplugging the washer for 2 minutes and see if it will do a Duet Washer Quick Diagnostic Cycle. normally this is due to too much soap or non HE detergent being used. If the dryer shuts off too soon when set to the AUTO MOISTURE SENSING PLUS cycle, check the following: 1. Try to manually unlock the washer lid without breaking the lid lock/switch assembly and the lock strike. NOTE: If problems continue, contact an electrician. Check the following for proper installation: Make sure all four fill hose flat washers are properly seated. To avoid, select a warmer wash temperature if possible, depending on your load. Are the hot and cold water inlet hoses reversed? Learn how to use a multimeter to check for wiring problems in an appliance that's not working. Always measure detergent and follow manufacture’s directions based on load size and soil level. The timer moves slowly and continuously for the timed setting. Is the indicator on the Cycle Control knob properly lined up with a cycle? Check with a qualified electrician. Proper operation of dryer cycles requires temperatures above 45ºF (7ºC). Water temperature switch. Dry smaller loads that can tumble freely. If the dryer heats when the Fabric Care/Temperature switch is set to AIR FLUFF (No Heat), check the following: 1. Make sure hot and cold inlet hoses are not reversed. Run the dryer for 5-10 minutes. Select Fabric Softener Added-Yes when using fabric softener. Add liquid detergent directly to the bottom of the washer basket. • Has there been a strong interference (from excessive static electricity discharge, power supply voltage abnormality)? Lint can be trapped in the load if overloaded. Undiluted bleach will damage fabrics. Load garments in loose heaps evenly around the basket wall. Do not use an extension cord. If the inlet water valve assembly is defective, replace it. This is normal. Drain hose extends into standpipe farther than 4.5" (114 mm). This routine will add time to the original cycle. This code is for models with a digital display. Powdered detergent, chlorine bleach, and fabric softener should be added to the dispensers before starting the washer. If the washer is on a pedestal, the washer must be secured to the pedestal and all four pedestal feet must be in firm contact with the floor. If the dryer starts running as soon as it is plugged in, replace the Timer. Has a fuse blown, or a circuit breaker tripped? Washer leaks water or splashes water on floor. A hot rinse followed by spin will cause wrinkling. If the wiring connections are okay, then the shifter assembly will usually need to be replaced. Hoses not secured. Did you use powder detergent in a low-speed cycle? If it is actually bad then you will need to replace the washer's motor. A small amount of water will remain in the dispenser compartment. Clothes are not drying satisfactorily, drying times are too long, or load is too hot. Match dryer setting to load type. Add dryer fabric softener sheets at the beginning of the cycle. Check that the hot and cold water hoses are connected to the right faucets. This is normal. Drum stains are caused by dyes in clothing (usually blue jeans). The wash load must be balanced. The dryer will start, and the heater will take several seconds to turn on. This is normal. Dye transfer can occur when mixing whites and colors in a load. Have you recently been painting, staining, or varnishing in the area where your dryer is located? Check that all the wire connections between the two control boards are fully connected. Open the console and check the resistance through the thermistor circuit (black wires). If the washer is a-rockin', we can explain. : Excess of foam formation, load imbalance due to heavy items of laundry, prolonged heating time resulting from reduced inlet water temperature. The washer will attempt to redistribute the load with additional tumbling. This washer uses cooler wash and rinse water temperatures than your previous washer. Use only one fabric softener sheet, and use it only once. If the drive motor is bad, replace it. When excessive suds are detected, a special oversuds routine automatically starts. The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. As water is drained from the washer, you may hear air being pulled through the pump. Did you add fabric softener directly to the load? Undiluted bleach will damage fabrics. Normal behaviour due to cool air discharged from indoor unit during COOLING or DRY operation mode. After any wash cycle is completed, the door must be opened and then closed before a new cycle can begin. For best performance, use only High Efficiency detergent. If so, ventilate the area. Has a household fuse blown, or has a circuit breaker tripped? Did you wash a large load in a gentle or Delicate cycle? She is a blogger and freelance writer based in Canada and has been published in the "National Post," "Ottawa Citizen" and "Vancouver Sun." If the wiring connections are okay, then the drive motor will typically need to be replaced. Were sharp items removed from pockets before washing? Discover the value of being a card member. If the heat will not turn on, check the following: 2. Always measure and follow manufacturer’s directions for your load.

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