Shame on Catnapper. When you set on sofa you can feel the supports in bottom of couch, which are also being replaced by Big Sandy Furniture and also the pillows that came with the group are falling apart. I purchased my recliner a year ago and nothing but problems 1st several holes on the back of chair and where you rest your head the leather started to rub off then the handle snapped off as I was putting the foot rest down so I called the furniture store where I purchased the chair and I was told it would be fixed and had to wait for catnapper to send parts IT TOOK MONTHS!!! This CATNAPPER IS A PEICE OF JUNK and is terrible quality and a huge waste of money. Thanks for those who have posted and kept us from buying more junk.
Memory foam. The frame on the recliner is flimsy. This company is a bunch of criminals! Well after waiting a few weeks for an answer, I called Davis Appliance to see what the status was.
The problem lies with catnapper. We will not Rbe buying a catnapper sofa. We purchased a sofa with recliners and a double recliner . That cheap furniture was a bargain. Catnapper would do nothing for us. I only wish I had checked for reviews on this Company before purchasing the sofa. Leather. This is the sofa that you buy for your mother-in-law.
Comfor gel. They have gone out of their way to help me.
This is June 24th, no response, no options, and no sofa for the houseful of company we are expecting in the next few days. They are marketed on several online sites. later the motor quit can't even get a hold of catnapper at [protected] and [protected]. The boards that hold the arm in place broke and every time anyone sits on the couch, the board scratches the floor. Contact Us I am VERY DISAPPOINTED and wish that I hadn't wasted over $700.00 buying this lousy worthless junk!!
The recliner had other issues not long after. This furniture is very poorly made. The leather is bubbling and peeling. We didn't have it for not even 2 months, and the arm rests and sides of the recliner and sofa, we're falling apart, and they sent a tech out 5 times, and need him to come out, yet once again to repair them!
YOU BETTER WAIT INTILL THE END... vous avez pris mon argent il me le restituer c'est 229 DOLLARDS, Jackson Furniture - Catnapper Furniture - a piece of junk, Catnapper Furniture - poor quality and unacceptable customer service, Catnapper Recliner - power lift recliner chair, Jackson Furniture / Catnapper - Recliner sofa, Jackson Furniture Industries / Catnapper - concord collection sofa & loveseat w/ console, Jackson Catnapper - recliner with heat and massage, Jackson Furniture Industries / Catnapper - recliner, Jackson Furniture / Catnapper - remote no good, Jackson Furniture Industries / Catnapper - catnapper sofa and loveseat, File a complaint to Jackson Furniture Industries / Catnapper, Ladd Hill Labradoodles - poor customer service. I told him that I rcvd the wrong chair. They don't warranty NOTHING!!!!!!!!!!!!!! the springs are defective and should be replaced. They won't cover anything.
We were told that to get them recovered would cost more than we initially paid for the chairs. We phoned them and basically said they could do nothing about it. Especially since it was a manufacturer error. 3 weeks has passed since and they called me today to inform me that they are having trouble with Catnapper and want me to pick out another living room suite in place of it. DFW Furniture sent a guy to write down repairs, he was very courteous, but said Catnapper is slow at repairs. Nailhead trim. And the same with customer service and warranty. I should have looked at the back in the reclined position I guess. I purchased a catnapper recliner. Not from what I have read. Group 6541 CloudNine. Tech advised that it was poor workmanship on the manufacturer. We paid high dollar for these chairs thinking that they would last us a lifetime. I ordered the sofa On Feb 10th of this year and promised a 3 week delivery. So, they noticed the problem and just quite making them. The love seat, recliner, and sofa set. I didn’t want to believe a man could be so crooked over a... YEAH, WELL WAIT UNTI YOU GET FED UP WITH THEM. I have a three piece set that started disintegrating about a year after it was purchased. And put on more weight I had to buy a chair from Boscovs named catnapper they told me it is under warranty for one yr. after that catnapper would take care of it. I'm currently researching power lift chairs for my elderly mom and I had been looking at catnapper due to the price so I'm glad I found this. Finally reached someone on their phone tree that was rude and offered no help or answers. | Terms of Service
I to have purchased a catnapper voyager loveseat and recliner about a year ago. I had the delivery personal return it to the store.The store had a new one sent out a month later.
We've had cheaper recliners that sat better and lasted many years longer than this piece of crap! Glad to have read all the comments. My husband and I bought a sectional 2300.00 it has 4 recliners in it all pull cords broke. Purchased a Catnapper Voyager power dual recliner from conns home plus (should name it con's) it broke in less than a month, replaced it with their recommendation, another catnapper mistake, manual recliner, it was also damaged, the left recliner mechanism sits on the floor, and both seat cushions sag from faulty springs. Frontier Communications - ripping off customers. It wore like iron, was comfortable, and it was still in good shape after 7 years of steady use. Wow! I purchased my catnapper recliner with heat/vibro massage...The heat/vibro stopped working and i called the retailer babcock furniture here in lutz florida...Because i had purchased a warranty agreement...They sent a tech out and he tightened up the loose reclining mechanism and put in an order for an ac transformer to power up the chair...Because the manufacturer (catnapper) had run the power connection out between the rocking mechanism and it was cut...Well they said it would take 4 to 6 weeks to recieve my transformer...I called and complained and the store was sent the "control head for the chair"!!! They may even be in the scamming business together. It lasted all of 1 round of the vibrator (20 minutes) working. Thanks only to Big Sandy who keeps replacing bad parts, I'm ready to buy something else to replace this junk. today I sat both chairs out for the trash. I must admit the one we bought was the most comfortable one we sat on at the time. It came damaged, 3 months later, by the shipper, and had to order a replacement.
How about it people I think it's time to start a class action lawsuit and put these rip-off artists out of business. Get free expert DIY tips, handy support, troubleshooting help & repair advice for all Catnapper products. Is what this retailer did even legal.
Living does not even have a phone number to call them and they don't answer emails. I am very thankful to everyone who wrote about ther experience. do not buy catnapper furniture. During the first year of having the recliners, one of the handles on the side of the chair broke. I might understand having some of these issues if it was low priced furniture, but it's not... the sectionals I'm looking at are between 2, 200 and 2, 900 dollars. It is three years old. Are there quality products out there or are we supposed to spend our hard earned money on throw away products. Knoxville Wholesale told us that this was a ( rare case ). I called company catnapper and got nowhere. I miss the 400 dollar junk it replaced. DON'T BUY CATNAPPER BRAND!!! Recent Catnapper Furniture questions, problems & answers. me and my wife baught sofa love seat all recline also a recliner chair all cords broke they did send new ones but now all factory seams are coming apart it all looks like trash now will never buy catnapper again only had furniture less than 3yrs so beware keep looking for better quality furniture not catnapper, I bought sofa and loveseat, the sofa is sagging on both side, you can feel wood, haft to put pads on sofa to be able to sit and it still hurts real bad, called manufacturers and they said because its been messed up for 2 months that can’t do anything about it, never got anything in the mail that says you haft to call you n 30 days , I asked to speak to her manager would not let me said they all do the same thing, and they won’t gonna do anything about the sofa, it hurts mine and my girlfriends back so bad, I can’t believe I paid to have the warranty and no good, its all a scam, but Im not through. haha, ... what a piece of #### it is, Product safety is failing in America, This sofa is very dangerous. Was going to buy sofa and loveseat tomorrow.
I thought I bought a good couch but this is a ghetto couch. The head rest is so big it pushes my head and neck forward. The catnapper desmond is such a piece of junk, a dangerous, stupid design. Its 5 years old now, and completely worthless. This is not a heavily used recliner and should last more than a year. We ordered it January 2015, and was promised 4-6 weeks on delivery. Our "new" sofa, loveseat and rocker recliner are JUNK. Call the person who said they want less govt over-site, this is what we will continue to get!!! (Im not a big lady).