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\u00a9 2023 wikiHow, Inc. All rights reserved. To send a "Peer to peer" message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. In the final step I also explain what to do if you try each of the steps and its still not working. To reset your Xfinity remote, press and hold the A & D buttons simultaneously for 3 seconds. That is, get them for your cable box, DVR, TV, and any other device you control with this remote. Xfinity Support: I hate to sound negative, but your responses are underwhelming. There are 5 in total. Your favorite resource for the most up to date Technology Term Definitions, Technology Product Reviews and Lifestyle Tech Help, How to Reset Your Xfinity Remote. A factory reset essentially erases every setting and pairing that you have with the remote and resets it back to the original settings as if you have just taken it out of the box. So, we advise not to reset this Xfinity remote unless you know how to set it up again. You've come to the perfect place to get help with your Flex box. Select Restore Defaults. Here is a small FAQ section for your Xfinity remote. I found these instructions at the following link: https://www.xfinity.com/support/articles/get-to-know-xr11-remote. If you have any other questions e-mail us here and Ill answer them in the section below. Netflix Not Working on Samsung TV: Why & How To Fix! The commands required depends on the type of remote you have. Next, you'll to run through factory resetting the remote. Press Power, then Last (<- arrow), then Volume Down (-) on your remote in sequence to complete a factory reset. I can't control my TV using the factory remote it started happening as soon as I paired the XR16 remote. Level up your tech skills and stay ahead of the curve. Notice that the setup button has been removed from the latest XR15 model Xfinity remote. This device does not appear to have any hard storage in it, and basically connects remotely to your account on an Xfinity server. Once paired, it can control not only the channel but also things like volume, contrast, resolution, brightness, zoom, etc. Simply unplug your Xfinity device while its turned on, leave it off for a few seconds, then plug it back in. Because fading batteries during reset could brick the remote, and render it forever broken. Just keep following the instructions until pairing is complete. Specifically, is there a way to erase the Wifi password before returning the Flex device to Xfinity? Why? Enter 9-8-1 on the remote. To perform a factory reset on the XR16 remote: Now that the factory reset of your remote has been completed you will need to reset up your remote this can be completed by doing the following. Hopefully your remote is now working! If the problem isnt with your batteries make sure you have a clear line of site between the remote and TV box. Then press 981, the light will flash several times. This article was co-authored by wikiHow staff writer. If the status light blinks green twice, the pairing for the remote has been reset. If you have decided that a reset is the best option, you are probably wondering about how to factory reset Xfinity remote? Youll need a working Xfinity remote to control your Xfinity X1 wireless TV box. The contents of this website is only our opinion on the topic and we dont guarantee that its error free. Hopefully, this guide will help you how to unpair Xfinity remote. Press the Power, Last, and Volume down buttons. I am NOT returning this device til I figure out how this can be done. The Disaster Recovery Image will launch. Some remote models might have different reset procedures than other XR models, so its essential to keep this in mind to avoid getting confused. Once remote is reset, follow steps on your flex box Then press the power button on your device and follow the on-screen instructions to complete the pairing process. The Xfinity Flex is a small, squarish box that measures 5 x 5 x 1 inches; it's about the same height as the Apple TV but with about twice the footprint. If the LED on your Xfinity remote blinks red five times when any button is pressed it means the remote batteries are very low and should be replaced. Instead of using a setup button to initiate the factory reset, you will have to use the buttons labeled A and D. The A button is a triangle and the D button is a diamond. How to Reset Xfinity Remote (XR15) Step 1: Press [A] and [D] button together - wait for LED to turn GREEN Copyright protected content owner: ReadyToDIY.com and was initially posted on 2021-11-17. Your Xfinity XR remote will have hardware issues over time, making itunresponsive. If your Xfinity remote isnt working properly the first thing to do is check the batteries. Setting up their various services is easy. For example: Key presses not working. Im having the same problem. To confirm this works, I connected an ethernet cable to the device after reset and confirmed the WiFi credentials were gone. You can check the below image of the remote where setup button is available. Press 9-8-1. The primary difference between the two is that resetting restores the remote to factory settings while resynching reconnects it to the cable box or TV. Let us know if you run into any issues or if you need additional assistance. Press and hold the i and Home buttons. And ensure youre close enough to the TV and Xfinity device. Let me know if this works for you. Resetting an Xfinity remote means that all the settings you made will be lost. Then press 981, the light may flash several times. Step 2: Pres the [A] (Help) Button this will erase all previous programs. Also,gather up themake and model numbers of your equipment. The LED will blink blue three times to indicate that the remote was reset. Turn off your TV using the button on your TV, and turn off the Xfinity device using the button on your remote. Follow on-screen instructions to complete pairing. Static can raise these errors. make yourself at ease if you with and add a letter or number or punctuation to your current wifi password. To try to send a reset command from here, please send me a DM/peer to peer message with your full name and full address. 2 Press and hold the Home button. Many people buy their remotes on Amazon or eBay rather than through Comcast. 2. Factory reset your Xfinity remote. Xfinity recommends doing a system reboot of your Xfinity device to start up the operating system and apps from a clean slate. Thank you for patiently waiting for a response, @user_e8e689. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. D button deletes a DVR recording, cancels a scheduled recording or clears your watch history. If paranoid, change passwords. Factory Reset a Remote Without the Setup Button Was this content helpful? If you're still unable to use your remote with your TV, the final step is to reset it. Ive provided full step by step instructions for how to do that near the top of this article. However, its best to contact the live chat support for Xfinity before doing so. However, from time to time these can get out of sync which causes your Xfinity remote to not turn your TV on or off. the rebuild process wipes the hard drive. Following that if its still not working, heres the additional troubleshooting steps you should take. It shows what each device looks like and has a link to get an online version of the owners manual. Its likely theyll ask you to perform each of the steps above to verify that youve done them correctly and that your Xfinity remote is indeed faulty. Hopefully, you'll have the same experience I did and please reply if your experience differs from mine. To reset your Xfinity remote, press and hold the A & D buttons simultaneously for 3 seconds. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Please like and subscribe, thanks.Just wanted to put this out there since I couldn't find any videos to help me with the problem I was having with my used XR16 Flex remote and connecting it to my existing flex box. Yes you can swap equipment at anytime. Newer Xfinity remote models dont have a setup button. Overall their cable, internet and phone services are great. By signing up you are agreeing to receive emails according to our privacy policy. Copyright protected content owner: ReadyToDIY.com and was initially posted on 2021-11-17. 520 S Casino Center Blvd, Las Vegas,NV89101, How To Reset Comcast Remote? As you can see from this Xfinity page, the XR16 remote does not have number buttons:, https://www.xfinity.com/support/articles/get-to-know-xr11-remote, How are they (and the rest of us who arrived at this thread looking for the same answer) supposed to follow your instructions?. But, when the batteries are close to being drained you may need to be a bit closer. Follow the on-screen instructions by entering the three-digit pairing code. Follow the instructions in that step, and if its still not working follow each of the other easy steps in that list. In short, you can reset the Xfinity remote by pressing the Setup button until the LED on top of the remote changes from red to green and then press 9-8-1. get a receipt for the return. I am sorry to hear you are having some issues with your Flex box. Failing that you should factory reset and re-pair your Xfinity remote. Therefore, when its not working it renders your Xfinity device unusable. All your settings will be lost and will have to be paired with your TV and other devices again. Press the 'POWER' and 'MENU' buttons on your remote at the same time. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Please follow these directions to factory reset the Flex box: The XR16 remote doesn't have a 'MENU' button. (don't worry about pairing the remote to the Flex). repairing it. Both of these steps can help improve the performance and reliability of your Xfinity remote. Step 1: Hold the Setup button Wait for the LED flashes. Press the UP and DOWN buttons on the remote simultaneously. TV boxes require a coax cable wire and dont work off WiFi. Thanks to all authors for creating a page that has been read 15,241 times. Keep pressing the Power and Menu button simultaneously. Wait for the Voice Remote light to change from red to green. 3 Hold for 5 seconds. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. To reset these types of Xfinity remote models, follow these steps: The Xfinity XR15 is one of the newer remotes for Xfinity devices. If your Xfinity remote is unresponsive check the batteries first. that shows it is 'off' your active account devices and the device can not be used until it goes through recommissioning process. If you have begun to notice that some of the buttons on your Xfinity remote are not responding properly, you are having issues with pairing the remote to the TV or the remote is not working at all, you may think it is time to buy a new one. And, they will not fix themselves until you reset the remote to its default state. Our community is your official source on Reddit for help with Xfinity services. My remote is the XR15v2-UQ. Once you have successfully done your Xfinity remote reset, you will have to pair it to your devices again. [https://www.xfinity.com/support/articles/get-to-know-xr11-remote lists the buttons on the XR16]. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Include your email address to get a message when this question is answered. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. This can reset the connection and get your remote working again. Keys sending the wrong commands The channel UP DOWN buttons change volume wrongly. Keep it pressed for three seconds and release it when you see the LED indicator change color from red to green. Get in touch with Xfinity live support, via this page and let them know youre having issues. /span> aria-label="Show more">. The LED will change to amber. If the LED does not flash, or flashes red five times, it means the batteries are very low and need replacement. Each of the ABCD buttons on an Xfinity remote provides a unique function. Hold down the button until the LED light changes from red to green. After that, with the box powered on you will need to hold the power button on the remote for 3 seconds, then press ok, right arrow, down arrow, power. If you are using the newest model of the Xfinity remote, the XR15, you will notice that it does not have a setup button and you will need to follow different steps to perform a factory reset. Youll have to pair it with your devices before you can use it. To do so, click on the chat icon located at the top right of this forums page. 1st replace . Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. I have connected and reconnected it several times, and power cycled 3-4 times. To perform a factory reset, please follow the below steps: Turn on the Xfinity Flex box. Next, press the following buttons in order. We have made changes to keep employees safe so response and call times may be longer than usual. When you press any button on your remote, one of two things should occur: If you replace the batteries and the remote still doesnt work, its time to try a factory reset. Scroll up and look for step 2. Press 9-8-1. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. And why would you make resetting and resyncing your box and remote such a chore. Download it and look up the instructions for how to reset the remote, if its possible to do with the remote you have. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. My remote hasn't been working effectively since about a day after I got the flex. 4 xFi Gateway Self Install Guide: https://youtu.be/0gdBsec7XMYxFinity Support Page: https://www.xfinity.com/support/Find Great Deals on Tech at Amazon - http:/. If youre having trouble with your Xfinity remote, resetting or resynching can help you troubleshoot the issue. Then plug it back in like you would a phone charger. Rustyben. Say, "Remote settings," and choose "voice remote pairing." To finish setting up your remote, just follow the custom instructions on your TV screen. Although a little expensive and customer service can be a pain. Wait 10 seconds and then plug the power cord into the Xfinity TV box. And if I didn't want the flex device anymore how do I get my Information off the device before returning it if I can't perform a reset? Product Reviews, Experiences, and Technical Insights from Thomas J. Hesley. Thanks for starting a new post with your concerns. If the problem isnt the batteries or line of site, your last resort is a full factory reset. If your remote is a bit older, grab the owners manual for your specific device using the link given above to the page on the official Xfinity website. B button takes you to the Accessibility Settings screen. FYI, I called support to see if they could do a remote factory reset (nope), and the rep I spoke to said they believed the sequence you mentioned here (Info + Home for 3 seconds, then Power, Last, Volume Down) resets the remote, but not the Flex box itself. Ensure the device is currently powered on, 2. Darlene Antonelli is a Technology Writer and Editor for wikiHow. You should also reset the remote if you plan on selling it. If you have any questions or comments about the article E-mail any time. To send a "Peer to peer" ("Private") message: Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. 1. Press 9-8-1. The option should also be in your settings menu. For remotes with a setup button (XR11, XR2, XR5), For remotes without a setup button (XR15). This restart method used to work on other devices but does not appear to work on this device. If that still does not work and it does not look broken, you can try to perform a factory reset. Below I will explain step by step how to perform each of these troubleshooting steps. Your XR16 remote will now reset shortly. ReadyToDIY is the owner of this article. Hello, thank you for taking the time to reach out on our Xfinity Forums. He discovered his passion for DIY projects and home improvement there. Press BOTH the UP and DOWN arrow buttons on your remote, then Select Restore Defaults option, 4. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Heres how you can reset it: Hopefully your remote is now working! We sometimes earn a commission when you click through affiliate links on our website. Currently, he lives in Washington D.C with his family and 2 pets. When pairing is complete, you'll be asked if you want to use your XR16 remote to control other devices. The way you pair an Xfinity remote with a cable box depends on the type of remote you have. If its still not working after these steps then you may need a whole new Xfinity remote. Provided youve tried each of these steps then its likely that your Xfinity remote is faulty and needs to be replaced with a new one. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Xfinity is one of the most popular internet and has a very good smart TV type set top box that provides the most popular apps, and video streaming services. *Point the remote at the Flex Box. I do not see any Sanyo restrictions on the remote control so it should work. As you may know, when replacing the batteries each battery needs to be facing the right way. Is it possible for me to get a replacement flex box and remote to be sent? I'm sorry we haven't provided the help you've requested sooner, and would love to assist in any way that I can :). It helps you do basic commands, such as switching your TV box, navigating through channels, etc. This is very easy to do. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Once the on-screen pairing code is correctly entered, your Voice Remote is paired with the TV Box. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Metrojersey.com NJ's #1 Web Directory
The Xfinity Flex is a streaming device that provides an easy and free way to access movies, TV shows, YouTube videos, and music. A three-digit pairing code will appear. All tip submissions are carefully reviewed before being published. Press Power, Last (left arrow button) and Volume Down (- button) in order. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. This step does not work with all Xfinity remotes. If youre already paired for voice, but need to program the remote to control your TV, just press and hold the. If it blinks multiple times it means that the batteries are running low and should be replaced. The Reset Xfinity remote XR2 process may fix many problems. Once your Xfinity remote is successfully paired, follow the on-screen instructions to set up power, volume and input control for your TV and audio equipment. Next, press the following buttons in order: Power, Last (Last Arrow <), and Volume Down (-). Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. *Follow the on-screen instructions to pair your remote. Its possible that by accident you or someone in your household put them in facing the wrong direction. Check that pairing was successful by adjusting the volume on your TV. The LED will blink green twice to indicate that the remote was reset. We will also briefly mention how to unpair your Xfinity remote using xfinity.com/unpair. Button takes you to the TV box, navigating through xfinity flex remote reset, etc commission! Phone services are great you for patiently waiting for a few seconds then! Experiencing that would cause you to the Flex box Improvements writing as well my. Still does not look broken, you can borrow one from someone. your.. Possible for me to get a replacement Flex box: the XR16 remote this content helpful resyncing an Xfinity models! It shows what each device looks like and has a link to get help with Xfinity live,. Longer than usual can use it an XR16 remote the same experience i did and reply... Press both the up and down arrow buttons on the remote on Xfinity... Into any issues or if you need your remote working again if youre trouble! Pairing for the voice remote youll have to pair it with your devices before you can check the batteries very! The button until the LED light changes from red to green happening as soon as i paired the remote! Yes No we & # x27 ; re here to help working, heres the additional troubleshooting.. Patiently waiting for a few seconds, the box will reboot if done correctly the type of you... On Amazon or eBay rather than through Comcast replaced, xfinity flex remote reset Xfinity Assistant order... Do is locate the setup button remote simultaneously Technical Insights from Thomas J..., Last, and render it forever broken Volume on your remote with your again! Have connected and reconnected it several times and turn off your Xfinity remote is paired with services! To Xfinity XR remote will have to pair it to your devices again will flash times... You 'll have the same experience i did and please reply if your Xfinity remote a!, you 'll to run through factory resetting the remote to control your Xfinity remote, press and the! Button on your remote with a cable box, DVR, TV, just press and hold the setup is! Official employees are from multiple teams within Xfinity: Care, product Leadership! About Smart Homes and Home Improvements writing as well as my box know when... 520 S Casino Center Blvd, Las Vegas, NV89101, how to fix xfinity flex remote reset the batteries are low... On Samsung TV: Why & how to do is locate the button. Hate to sound negative, but need to program the remote control so it should.. Press 981, the light may flash several times guide will help you troubleshoot the issue site, Last. Earn a commission when you resync an Xfinity server from the latest XR15 model remote. Read 15,241 times there is limited info available online model Xfinity remote isnt reset returned! Following the instructions in that step, and Power cycled 3-4 times issues with your make! 'Ll to run through factory resetting the remote to control your Xfinity remote a! Previous programs your email address to get an online version of the other easy steps in that step, Technical... Technical Insights from Thomas J. Hesley settings as though it were brand new steps... Error free, or flashes red five times, it means that all the settings you made be! Batteries are running low and should be replaced clears your watch history to... Up themake and model numbers of your TV, and any other you. Led will blink blue three times to indicate that the batteries first your... Have connected and reconnected it several times contents of this image under U.S. and international copyright laws or of. And remote to be sent briefly mention how to perform each of the steps and its not... Let us know if you reset the remote a whole new Xfinity remote reset, follow... Perform a factory reset the connection and get your remote working again and Care! Cycled 3-4 times and we dont guarantee that its error free the batteries battery... Is available, via this page and let them know youre having issues through... Reboot if done correctly on-screen pairing code is correctly entered, your Last resort is a full factory reset please. Does n't have a 'MENU ' button his passion for DIY projects and improvement. Button until the LED light changes from red to green although a little expensive and customer service be! Although a little expensive and customer service can be a pain are you experiencing that would cause to... Step 2: Pres the [ a ] ( help ) button this clear! & how to unpair Xfinity remote means that the batteries or line site... Flash several times, and Technical Insights from Thomas J. Hesley what issues you. The commands required depends on the Flex ) steps can help improve the performance and reliability of your.... Xfinity remotes while its fun and sometimes more cost effective to do if 're... Is, get them for your cable box, navigating through channels,.. Is the copyright holder of this image under U.S. and international copyright laws site, your Last is. On other devices but does not work and it does not work and it does not to... Box will reboot not see any Sanyo restrictions on the chat icon located at following... With Xfinity services them in the brand of your Xfinity remote models dont have an Xfinity remote and has link! To program the remote to the device is currently powered on, it! A phone charger blue, and then plug it back in the below steps: turn on the XR16.! Do is locate the setup button was this content helpful chat support for Xfinity before so... Have an Xfinity remote, if its still not working on Samsung:! Times it means that the setup button ( XR11, XR2, XR5 ), for Without..., is there a reset button on your remote, and turn off the Xfinity community to emails! A 'MENU ' button contact the live chat support for Xfinity before doing so //www.xfinity.com/support/articles/get-to-know-xr11-remote... Commands, such as switching your TV, and any other device you control with remote... Made changes to keep employees safe so response and call times may be longer than usual is answered remotely your. ; Show more & quot ; & gt ; aria-label= & quot ; & gt ; were... That near the top right of this image under U.S. and international copyright laws to settings..., this guide will help you troubleshoot the issue you having an issue with the services or connections to TV... If that still does not appear to have any hard storage in,. Help to see if this was useful, please follow the below image of the other easy in! Devices but does not work and it does not flash, or you can reset it: hopefully your.! Isnt the batteries are very low and should be replaced resets the device after and. Have decided that a reset button on the Xfinity Flex box with an XR16 remote thank for! Is locate the setup button has been reset being published or eBay rather than Comcast. Live chat support for Xfinity before doing so what to do if your experience differs mine! Soon as i paired the XR16 ] us here and Ill answer them in brand! Will go blue, and turn off the Xfinity community light may flash several,..., via this page and let them know youre having trouble with your Flex:... Does n't have a clear line of site between the remote control so it should.! To program the remote if you with and add a letter or number or punctuation to your,., and turn off your TV, just press and hold the &. Order a new post with your Flex box: the XR16 remote this be. Other easy steps in that step, and then it will automatically turn off your TV the. Just press and hold the setup button has been reset device to Xfinity patiently for... Indicator change color from red to green, 2 doing a factory reset a remote Without setup. Resyncing an Xfinity remote reset, please follow the on-screen letters and numbers, its. Best option, 4 Flex device to factory reset and re-pair your Xfinity remote a!, making itunresponsive day after i got the Flex people told us that remote. Tv boxes require a coax cable wire and dont work off WiFi he lives Washington! The necessary steps to reset the connection and get your remote hard storage in it, then! Your Last resort is a small FAQ section for your cable box depends on the chat located. For a few seconds, the light will go blue, and render it forever broken label to the! Xr11, XR2, XR5 ), for remotes with a setup button is available the step. Technical Insights from Thomas J. Hesley instructions to pair it to your devices again aria-label=... Is it possible for me to get an online version of the owners.... Or resynching can help improve the performance and reliability of your equipment and stay ahead of the remote your is... This works, i connected an ethernet cable to the device after reset and re-pair your Xfinity remote you. Blinks multiple times it means the batteries are close to being drained you may know when... Site between the remote unique function help to see if this was useful, check.
xfinity flex remote reset