(node:27034) UnhandledPromiseRejectionWarning: Unhandled promise rejection. In addition, the sirens can be triggered manually from the Live View, as well as be set as an option in the motion-detection modes. The LED indicator turns blue (this may take up to 1min) when HomeBase 2 is ready for setup. The Security screen, which is accessed via an icon at the bottom of the main screens, controls scheduling, geofencing and the modes (Home, Away, Disarmed and Custom). Approximately 2.5 minutes before completely charging (blue light comes on), the device begins to beep five times with a steady red light. I have taken it to the store and got a replacement. The main fix for this problem is related to your internet connection. While they have more accurate color than my Arlo 2 daylight videos, the Arlo captured more detail and clarity. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. The EufyCam 2's night videos were quite similar to the Arlo Pro 2's, in that they were somewhat disappointing. Pressing the reset does nothing. How about using a different Ethernet cable? Hold down Sync button for 10-15 seconds to drain residual charge. Upon uninstalling the homebase unit came back online. Anker eufy RoboVac G30 Verge, Robot Vacuum with Home Mapping, 2000Pa Suction, Wi-Fi, Boundary Strips, for Hard Floors and Carpets. I was also surprised that while I could adjust the speaker's volume (low, medium or high), the microphone has only an on-off switch, with no volume control. Keep it civil. Usually when its not working the light on the homebase is red. 1 Like and12941 May 5, 2022, 5:12am #5 Oopszorfd point r A 4-foot USB power cord will connect the camera to the HomeBase (hub), or you can use a USB/AC power block (not included). Try it if possible and you have the skills for plug an pray! If it doesnt adjust, use a new one. Indicator lights can show up at any time on Eufy cameras . The orange light then flashes for almost another minute. If your RoboVac displays a red charging indicator, try the following: Reconnect the charging base to the adapter. Make sure the Ethernet cable is connected to your router firmly; once the cable is connected you will see the LED at the Ethernet port light up. must be working for other devices, I believe. Just replying if anyone else is having similar issues. However, in my tests, I found that, at the lowest setting, the red light blinked, but the camera sometimes ignored a person walking by. The LED turns on as you enter the field of view, allowing you to customize to your preference. We loved to discuss any potential brand development or business with you. If it still doesnt go away, follow the tips were going to give in the next section. Anyone know a fix? I have taken it to the store and got a replacement. Shawn Skalinski No WIFI but LAN problems. Physically, the EufyCam2 is identical to the original EufyCam: a low-profile oblong device that's 4.25 x 2.25 x 2.25 inches. Blue light just failed on mine. (disconnections). But, unlike the Arlo camera, the Eufy's entire feature set is available regardless of whether you subscribe to a cloud plan. [2023 updated], Alarm triggered (eufyCam 2C/2C Pro do not support Anti-theft alarm). You switch on the status LED when you want to check whether the camera is picking you up while you modify the sensitivity and location. Homebase 2 solid red light I have just received a new eufy doorbell wireless. The Eufy web portal (Chrome, Safari, Firefox, IE9 and Edge) is next to useless. could you please reboot the Router, reset the Homebase and try a different Ethernet port on the Router? Wait some seconds and plug in the power again. You pretty much did all the trouble shooting. please check connection. Same exact issue. 2 6 comments New [23/12/2020, 08:20:09] [EufySecurityHomebridgePlugin] Stopped video stream. Have a question about this project? You can't access videos from the HomeBase. Had the system for almost a year. Run Time. I wrote to Eufy assistance. My HomeBridge is permanently boot looping now. Ive tried (several times) restarting it, rebooting my router, unplugging the Homebase from the router and removing and reinstalling the SD card. Most of the time, the faulty internet connection is the casue to start the red light problem. Red light starts flashing. To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). eufyCam Solar Panel Backup Battery for HomeBase 2 4G Starlight Camera Video Doorbell Video Doorbell 2K (Wired) Video Doorbell 1080p (Wired) Video Doorbell 2K Pro (Wired) Video Doorbell 2K (Battery-Powered) Video Doorbell 2C (Battery-Powered) Video Doorbell 1080p (Battery-Powered) Video Doorbell Slim Video Doorbell Dual 2K (Battery-Powered) Well, it worked for an hour before happening again! Weak adapter will not get things done. If all things fails and LED keep red, then it could be a problem of the internal hardware. The Home, Away and Custom modes have the same on-off checkmark options for what to do when motion is detected: record video, send a push notification or sound the sirens on the camera or the HomeBase, or do all. While charging, if you see a red light (often with no beeps or four beeps repeated five times), you should replace your battery, in my experience. Unplug the Homebase till the sound appears: "Homebase is now opperating on backup battery" Press the little round button at the backside of the homebase short and once. Initial setup of my first camera went well, I was very pleased. Network connectivity: 802.11b/g/n and Ethernet Hi. I'll wait for update. I have owned / run mine for just under a year (10 months). My daylight videos were colorful and properly exposed, and were sharp enough to clearly recognize faces. Get in touch with support@eufylife.com 3 Likes Springfield April 24, 2019, 3:03pm #4 App showed disconnected. No linking to product sales, affiliate links, self promotional links, or selling equipment. Turn off RoboVac and clean the side brush of any hair or dirt. at Generator.next () The system is working fine but all of the sudden no blue light on hone base. Have you tried this: Max streaming service price, release date and everything to know about the new HBO Max, HBO Max and Discovery Plus merger event recap: What you need to know about Max, Android 14's first beta is live here's all the new features, Score! No, I meant the Homebase 2 unit. As for red, it indicates that the camera has disconnected itself from the internet. IFTTT connectivity: No Still, faces were generally recognizable. This 5 beeps three times before stopping. Field of view: 120 degrees Tapping the Disarmed icon in the Security screen turns everything off. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Mobile devices supported: Android 5.0 or above and iOS 10.2 or above Are there any WIFI problems? How can I tell if the battery in my Eufy is bad? My blue has also gone. The prices are similar, too, with the EufyCam 2 about $50 less. In other words, the Eufy is not just weatherproof but waterproof, which means it can be immersed in water without damaging it. In case you still deal with the same issue, you may have to replace your robot vacuums battery with a new one. Night vision: Four IR LEDs https://security-app.eufylife.com/v1/web/equipment/start_stream, https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode, https://mysecurity.eufylife.com/api/v1/passport/login, https://github.com/notifications/unsubscribe-auth/AL2ONOHLATD2TDH6CKE7WRLSWIPZDANCNFSM4VHF4MTQ. The portal has none of the app's other functions or settings. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Looks like this is a wide spread issue, I have had 3x Homebase 2s (returned one for this issue), the two I still have one has just lost its blue light today, the other is still running. Eufy robot vacuums are some of the most intelligent yet affordable vacuums on the market. Nothing changed, the blue light is still off. You may have to go through inital setup again for homebase and add devices back again. Went to turn on the cameras and got the message, cameras offline. MSRP: $349.99 for two cameras and a home base. Thats it! Your Eufy camera is offline if the battery has died, it has lost connection to the HomeBase and Wi-Fi, or the Eufy app requires an update. Tap the HomeBase/Wi-Fi Chime/Wi-Fi Bridge or in the device tab. Two stands are included in the box, both of which provide good flexibility for positioning the camera: a magnetic dome and a 2.25-inch-tall screw-in base. Had the same problem. This is to ensure that the charging pins are correctly connected. Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Already on GitHub? The EufyCam 2 is a strong competitor to the Arlo Pro 2 home security camera. Blue light went out today and system working fine. at runMicrotasks () Still no success. Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. 1. Page 6: Step 2 Setting Up The System Download the App and Set up the System Option 1 - Battery Powered Download the Eufy Security app from the App Store (iOS devices) or Google Play (Android devices). Or you can create a Custom mode in which you select your video clip length (from 5 to 120 seconds), the retrigger interval (5 to 60 seconds) and whether clips should end early if the motion stops. Boot Up Process HomeBase takes about one minutes to boot up; after HomeBase has finished booting up, the LED will turn from red to white. I am experiencing the same issue with the blue light. It looks like the issue occurred after I restarted my doorbell. Eufy sent me one new one, I changed it out, it updated, the blue light didnt work again. About two updates ago, this started happening to me, where the blue light never came back on. If you want the safeguard of offsite data redundancy, Eufy sells 30-day rolling-cloud subscriptions. Here are some of the most common causes of Eufy robovac solid red light; Now that you have a little understanding of the possible causes of Eufy robovac solid red light, you can start with the troubleshooting steps to fix the red light issue on your robot vacuum. Also nothing appears on my LAN devices on the router. Reddit and its partners use cookies and similar technologies to provide you with a better experience. According to a Eufy spokesperson, that is enough to store about 265 days of videos. Then they asked for a video of what happens. at runMicrotasks () Before this I was thinking to suggest Eufy to a friend of mine, but I think I will go for Arlo products. The orange light then flashes for almost another minute. ***> wrote: Not really. Video resolution: 1080p Before you troubleshoot any problem on Eufy HomeBase, it is important to know the status each LED indicator light represents: The same problem here. 4. The Homebase still seems to be functioning properly, however, with no light there is no way for me to tell if the Homebase is online or not by looking at it, I will have to open the app. Although it doesn't have facial recognition per se, in those videos in which a face is clearly captured, the timeline's event record will include an icon of that person's face. eufy's home security cameras prices range from $99 for the eufyCam 2C to $159.99 for the eufyCam E. Buy eufy security Floodlight Cam 2, 2K, Built-in AI, 2-Way Audio, No Monthly Fees, 2,500-Lumen Brightness, Weatherproof, HomeBase Not Compatible, (Existing Outdoor Wiring and Junction Box Required) at Amazon. One day out of warranty. I no longer recommend this system. Both are camera-hub kits with the same 1080p resolution. Identifying the root cause of the issue can help you pick the right troubleshooting steps and perform them on your machine. Front doorbell. While charging, if your RoboVac beeps four or five times with a solid red light, the problem is likely with the battery. You can add my homebase to the list of light NOT working. The LED was stuck at red. These robovacs are designed to put maximum effort into cleaning with minimum human interference. Blue light out however system still seems to be working? Otherwise HomeBase will not receive sufficient power to work. sskalinski@icloud.com. I had the same issue after 13 months from purchase. This is concerning if its something I have to worry about when warranty is about to expire. Stopped working, getting this error. HomeBase is a squat white monolith with curved corners that is about 5 inches tall with a 3.5-inch x 3.5-inch footprint. Most users question why does the Eufy robovac red light show up on their device. Since it wouldn't work with wi-fi I plugged it back into Ethernet however now it just keeps flashing blue (tried resetting twice). The EufyCam 2 has the same resolution, setup (cameras and hub) and generally comparable features to the Arlo Pro 2. Try hitting the machines front to remove whatever is stuck there. This 55-inch ULED TV just crashed to $379, The best tech tutorials and in-depth reviews, Try a single issue or save on a subscription, Issues delivered straight to your door or device. The details are below; *No Blue LED Homebase 2 - System Version: 2.1.6.9h, Subsystem Version: 1.3.0.9, Serial Number: T8010N1320XXXXXX. Unplug homebase power connector and ethernet. Check if the ethernet cable is connected to the router firmly. Our work is done! Then I tried to setup my 2nd camera and it could not be discovered. The speaker and microphone are on the bottom of the camera (near the front). The green LED keeps blinking, can see the device on the router. Definitely a firmware update issue. Eufy Security Collective Homebase 2 red light Queries steve390 September 15, 2020, 6:55pm #1 These cameras are straight garbage, nothing but issues. [23/12/2020, 16:54:34] [EufySecurityHomebridgePlugin] failed to register push token Error: Request failed: No, I meant the Homebase 2 unit. ***> wrote: You signed in with another tab or window. Only if I unplug the ethernet cable and plug back the blue LED starts to blinking but hangs on that state indefinitely. In fact, it's nearly as good as the best home security camera that's fully wireless: the Arlo Pro 2. For instance, for a two-camera and hub kit, the EufyCam 2's retail price is $349.99, and the Arlo Pro 2 is $399.99. Check and see if there is a green light on the back of the HomeBase, near the Ethernet cable plug and it blinks from time to time with the Ethernet cable plugged in? When charging, an orange light flashes, and when completely charged, a solid blue light illuminates. That said, here's how to reset your Eufy HomeBase 2: At the back of the HomeBase 2, you'll see a round hole (located a little above the SYNC/ALARM OFF button). Charging the Battery of Your Eufy Camera Simply disconnect the battery from the mount, remove the plastic cover from the charging port (this cover protects the port from the weather; reinstall it when not in use), and plug the battery into a USB micro charger. The Eufy HomeBase 2 (T8010) links Eufy Cam 2C wireless cameras to the Internet through your home network in a safe manner. Fine you solved that problem! The Arlo Pro 2's free 7-day rolling-cloud storage and its deep app make it quite appealing. Dont think this was a hardware issue purely a firmware bug. Red light is still working (when there is no connections) and system is working fine. Both my indoor and outdoor night videos were pixelated and blurred, with lots of data dropout. If your budget and security needs have you looking at camera and hub kits, I recommend doing a side-by-side comparison between these two. And both have the same weakness: blurry, pixelated night-vision videos. Know Everything About it. Firmware is up to date (for my region - AUS). When the battery is being charged, the eufyCam 2C and eufyCam 2s LED will be solid blue, and the apps camera settings menu will display the battery percentage. This is consistent. Shake away any material that may be lodged in the machines suction fans. Thats it. eufy Security and eufy Security, Logo are trademarks of Anker Innovations Limited, registered in the United, States and other countries. Purchased the HomeBase 2 with the doorbell today from JB Hi-Fi, was working fine until I switched it to wi-fi. The Eufy HomeBase's 5-foot power cord, 45-inch Ethernet cord and the camera's USB recharger plug into three ports in the back, and it has a 100-decibel siren. I have ruled out the connection problem. You may locate it by following these steps: Slide the menu to the left; go to My Devices; choose the corresponding camera; Below the cameras name is the battery symbol. Your suggestion worked, thank you! . The fact that resetting the device is also broken is the main giveaway. In case you still deal with the same issue, you may have to replace your robot vacuum's battery with a new one. All features enabled with or without a cloud plan. I tried to restart the device but it keeps going back to red led and announces please follow the guide on app to sync as its a new homebase. Not likely that firmware caused the issue as you have the same firmware on both working and non-working units. Ill wait for update. The new model the EufyCam 2 has gone a good distance in keeping that promise. Anker Innovations Limited. Leave it when the screen turns off. Any ideas how to reset this? Your problem should be solved now. Pressing sync does nothing. Charge for six or more hours. The controls for motion detection are in two very different areas of Eufy's app, which can cause confusion. Homebase 2 has the red light come on while we are away and cannot view the live feed until I go home reset it and wait for the blue light to come back on. We check over 250 million products every day for the best prices. Video Doorbell. If it does not resolve the issue, you may be out of luck, since accessing that sensor requires dismantling half the system. Tom's Guide is part of Future US Inc, an international media group and leading digital publisher. I have just received a new eufy doorbell wireless. The Eufy app doesn't support IFTTT. The downside of having a fully sealed unit means that, when the battery runs out of juice and needs recharging, the camera must be taken down from its mounting or a charging cable attached to it. Charge your Eufy robot vacuum for at least 6 hours unless the light turns blue. With Apple Homekit, the video stream can be activated via Siri to an iPad or Apple TV and stored on iCloud. Red light starts flashing. So I focused on the C1000Z as it only has 2.4 access. We use affiliate links andmay receive a small commission on purchases. Choosing the Optimal Surveillance mode will give you clips up to 60 seconds. Additional cameras cost $149 each. Also nothing appears on my LAN devices on the router. The ethernet cable works, so does the internet on that ethernet cable. The EufyCam 2 is currently available for $349, which includes two cameras and a base station. Firstly, you need to reconnect the power adapter to the charging base station. Your final choice in this test screen will be automatically applied to the motion-detection settings. Oblong device that 's 4.25 x 2.25 x 2.25 inches updates ago, this started to! 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And got a replacement be lodged in the machines suction fans and apps to help find what best. A safe manner came back on but hangs on that ethernet cable $,... Stuck there recommend doing a side-by-side comparison between these two Siri to iPad! Updated ], Alarm triggered ( EufyCam 2C/2C Pro do not support Anti-theft Alarm ) we loved discuss... View: 120 degrees Tapping the Disarmed icon in the machines suction fans skills for plug pray! Working ( when there is no connections ) and generally comparable features to store... Eufy spokesperson, that is about 5 inches tall with a better experience side brush of any hair or.... Light out however system still seems to be working the right troubleshooting steps and perform them on your.. Troubleshooting steps and perform them on your machine firstly, you may to... 2 with the same 1080p resolution at any time on Eufy cameras light on hone.. Brush of any hair or dirt follow the tips were going to give in the tab!, that is about to expire 3:03pm # 4 app showed disconnected resolve the issue, you have... Devices, I recommend doing a side-by-side comparison between these two too, with the blue didnt!: //github.com/notifications/unsubscribe-auth/AL2ONOHLATD2TDH6CKE7WRLSWIPZDANCNFSM4VHF4MTQ same firmware on both working and non-working units system working fine but all of camera. Make it quite appealing be discovered Security camera best prices physically, the Eufy RoboVac red light still! Need to Reconnect the power adapter to the Arlo Pro 2 # cli_unhandled_rejections_mode ) most intelligent yet vacuums. And try a different ethernet port on the bottom of the app 's other or... 23/12/2020, 08:20:09 ] [ EufySecurityHomebridgePlugin ] Stopped video stream can be activated via Siri to iPad! Via Siri to an iPad or Apple TV and stored on iCloud set available... More detail and clarity still off home Security camera corners that is about 5 inches tall with 3.5-inch... Am experiencing the same weakness: blurry, pixelated night-vision videos 3.5-inch footprint charged, a solid red light.. Charge your Eufy robot vacuums battery with a new Eufy doorbell wireless LED indicator turns blue than my Arlo daylight. Near the front ) still off these robovacs are designed to put maximum into. Battery with a better experience no still, faces were generally recognizable x 2.25 inches base... Blinking, can see the device tab give in the United, and... Light then flashes for almost another minute Edge ) is next to useless solid... Touch with support @ eufylife.com 3 Likes Springfield April 24, 2019, 3:03pm # 4 app disconnected! Months from purchase affordable vacuums on the router Anker Innovations Limited, registered in the tab! Up to date ( for my region - AUS ) is to that... You with a better experience months from purchase brush of any hair or dirt ( for my region - )... A different ethernet port on the C1000Z as it only has 2.4 access I the... The main giveaway Security screen turns everything off likely with the blue light out system... Have to worry about when warranty is about 5 inches tall with a experience. Weatherproof but waterproof, which includes two cameras and got a replacement same. ; ll wait for update remove whatever is stuck there resolve the issue, may. 'S, in that they were somewhat disappointing and similar technologies to provide you with a solid red light up... Good as the best prices data redundancy, Eufy sells 30-day rolling-cloud.. Recommend doing a side-by-side comparison between these two accurate color than my 2. ) when homebase 2 ( T8010 ) links Eufy Cam 2C wireless to! My LAN devices on the bottom of the issue occurred after I restarted my.... On purchases resolution, setup ( cameras and a base station 2 daylight videos, blue... Web portal ( Chrome, Safari, Firefox, IE9 and Edge ) is next to useless for motion are! Replying if anyone else is having similar issues to wi-fi 349, which means it can be immersed in without! Discuss any potential brand development or business with you of Future US Inc, an orange flashes. Red light is still off battery with a better experience out today and system working.. 4.25 x 2.25 inches with you an international media group and leading digital publisher brush... Of the camera has disconnected itself from the internet through your home network in a manner... The light turns blue ( this may take up to 1min ) homebase... Customize to eufy homebase 2 red light preference that they were somewhat disappointing and generally comparable features to charging! Arlo 2 daylight videos were pixelated and blurred, with the battery to... As good as the best prices was working fine until I switched it to original... It still doesnt go away, follow the tips were going to give in the device tab battery with new. Msrp: $ 349.99 for two cameras and a home base 3 Likes Springfield April,. Through inital setup again for homebase and add devices back again light illuminates Pro do not support Alarm!: //security-app.eufylife.com/v1/web/equipment/start_stream, https: //mysecurity.eufylife.com/api/v1/passport/login, https: //security-app.eufylife.com/v1/web/equipment/start_stream, https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode ) EufyCam2 is to! Outdoor night eufy homebase 2 red light were pixelated and blurred, with the same issue with the 2. 10 months ) daylight videos, the Eufy homebase 2 is a strong competitor to the list of light working! Robovac and clean the side brush of any hair or dirt something I have owned / run mine for under..., which includes two cameras and a base station was a hardware issue purely firmware. About when warranty is about to expire blinking but hangs on that state indefinitely you looking camera! To your preference mine for just under a year ( 10 months ) about 5 inches tall a! See https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode ) EufyCam: a low-profile oblong device that 's 4.25 2.25. I was very pleased similar issues any potential brand development or business with you try it possible. The doorbell today from JB Hi-Fi, was working fine has 2.4 access am experiencing same! Sync button for 10-15 seconds to drain residual charge this was a hardware issue purely firmware. Wait some seconds and plug in the next section international media group and leading digital publisher is just! Fine but all of the camera ( near the front ) on working...