I have questions or issues with the RC300 wireless remote control. If the pilot does not light, wait 5 minutes and try again. It is also an extremely popular option for bed/bath sitting rooms. There are two reasons for this. 2. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. Low battery indicator icon. Lastly, the installation and set up of a product requires very specific installation and operational accessories. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). NOTE: we take no responsibility of any damage caused by the heat of the fireplace. You should only be using seasoned wood, newspaper, or kindling. While installing gas meters today , I noticed that one of our many new home builders had installed a couple of the Heatilator ND3630I Direct Vent Fireplaces in two of their new homes. A third source of odor can be from the adhesives used in surround materials. 3) The slide switch on the receiver is not in the correct position. When the thermostat calls for heat, 24 volts are sent to the electronic ignition control module, which energizes the furnace blower and other systems and sends 120 volts to the HSI. How do I remove the glass from my fireplace? Yes. Here's my situation. How do I remove the glass from my fireplace? CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT. The glass on my fireplace is unusually hot. The fan control can be found in the control area behind the lower louver of the fireplace. Hearth & Home Technologies uses a remote control system with security codes within each model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. We want you to be very satisfied with your Heatilator hearth product. Failure to do so can cause permanent etching of your glass. Consult the installation manual for instructions. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesnt require electricity to activate the pilot flame. For proper sales and service, find a local authorized dealer near you. SMART-STAT 120 volts must be wired to the fireplace. 1. Glass doors should be fully open when starting a fire and when the fire is burning strongly. There are several possible causes of feeling cold air from a wood fireplace. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation. How can I find the model or serial number? This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Can I get glass doors for my wood-burning fireplace? RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. What are the main components of the remote control? No. Consult the installation manual for instructions. Should I have any type of inspection done to my fireplace or insert? The louvers allow room air to move around the heat exchanger. Why am I feeling a cold draft from my fireplace? If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"dhl0cpgnaqrhetr3d3xzdsg5","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"188.132.204.22","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"TR","PostalCode":"N/A"}}. This multi-function remote offers the ultimate in features and convenience. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Lastly, the installation and set up of a product requires very specific installation and operational accessories. Another source of odor can be the items you have on your mantel. Your wall switch may be in child proof mode. View a video demo on the RC300 wireless remote. May work up close and will not work a few feet away. Hearth & Home Technologies uses a remote control system with security codes within each model. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. away from "I" terminal on module. Usually it's accompanied by clicking sound. A pilot light will burn 800 to 1500 BTUs/hr. What gas fireplaces do you sell that do not have glass fronts? We only sell fireplaces through our local dealers. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. Most Sonic technology is used in the pest control industry today. You can get more air from your fan by making sure the fan control is turned up to the desired level. Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. The appliance can enter child proof mode when the fireplace is on or off. Why will the blower not turn on right away? The HSI heats up to around 1,800 to 2,500 degrees Fahrenheit and glows red-hot. On new wood-burning fireplaces, first determine what you are burning. For about 1-2 min. Conversion kits are available which will allow a unit to be changed to match the proper fuel type. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. Can gas hearth products burn either natural gas or LP gas? Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Yes! For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. Hearth & Home Technologies remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product. You can view these fireplaces at www.heatilator.com. SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. Resetting your Heatilator Intellifire Plus Ignition System Video Watch on A safety pilot prevents the flow of gas when the appliance is not in use. * Push igniter to verify spark at pilot area. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. When I turn the switch on the igniter sparks and the pilot lights but the main burner will not light. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Sonic or Sound is the third technology used with remote controls. Glass doors are available for current model fireplaces. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the ON position. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit. Can the glass doors on my fireplace be closed when my gas logs are burning? Low battery indicator icon. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage. For assistance with this, contact your dealer. Doing so will void your warranty on the fireplace and possibly your homeowners insurance. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. You can turn the control down to reduce the air noise from your fan. The risk for damage increases if you attempt to ship product outside of our dealer network. In many cases a gas fireplace has several facing and trim options. Our fans are purposely designed at lower CFMs (cubic feet per minute). Another common culprit is incorrect gas pressure. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. This switch is just like the main power switch that controls any electrical appliance. How do I know where I can place the gas logs? A shorted or loose connection in the wiring configuration or wiring harness If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. Direct vents are a completely sealed system; B-vent appliances are not. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. Both the transmitter and receiver in model SMART-BATT are powered by batteries. Is direct vent the same thing as ventless? The wall switch requires low voltage electrical wiring. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. Can I use an existing masonry chimney as the vent for my gas fireplace? The glass on my fireplace is unusually hot. My fireplace is a Heatilator Model GC300, manufactured in 1993, and uses natural gas. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. If you can close the drapes or otherwise shut out any external light sources, turn the gas OFF & get right in there, while somebody hits the switch. Remember to shut the gas supply valve off (picture #1). This should eliminate the manufacturing smell on a new fireplace. Never, ever wash your logs. Can I adjust the flame height on my fireplace? 4) The remote hand-held transmitter has not had the learn function activated to the receiver. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. It is completely unnecessary to unplug or remove batteries from the receiver. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system. The highest priority goes to the ON/OFF switch located near the valve assembly. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. 24 hour clock. Sometimes it happens again. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. How to Light Your Pilot Light on a Gas Fireplace | Heatilator Homeowner Support Troubleshooting & FAQs Lighting Your Pilot Lighting Your Pilot Has the pilot light on your fireplace gone out? You can find a dealer near you by clicking on the Where to Buy tab and entering your zip code, state or province in the box provided. No. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. You can burn wood only if you cap the gas line and reinstall a wood burning grate. 2) Misunderstanding on how the remote features operate the fireplace. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. from manufacturing will be burning off the fireplace. How does the hand-held transmitter operate the functions of the fireplace? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. 5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. What gas fireplaces do you sell that do not have glass fronts? It is very important to clean your glass after the initial 3 hours of burn time. The following are the top reasons why remotes do not function. There are two reasons for this. In turn, the pilot flame lights the main burner gas. 4) Hand-held transmitter is outside of the 25 of operation. We recommend annual service of your fireplace by a qualified serviceperson. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. These particular units had the Intellifire ignition system which utilizes a 3 volt control box and spark ignition for the pilot along . Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. In turn, the pilot flame lights the main burner gas. No. We will not be responsible for any costs related to shipping damage. - Child Proof setting to disable the on/off button is also standard. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! You will need to install batteries for operation. My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Never, ever wash your logs. There are several models on our website that are capable of this clean-faced, zero clearance finish. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. No Pilot Light 2. Can I use my gas or wood appliance if the power is out to my home? RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. Scratching can cause the glass to shatter. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). - Child Proof setting to disable the on/off button is also standard. What does an outside air kit do and do I need one? Our fan kits come with a rheostat control (like a light dimmer). Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Why? This sensor is provided so that you will not be circulating cold air in your home. STEP 7: If the pilot light goes out, contact your nearest dealer for service. I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. What is the difference between a Direct Vent and a B-Vent gas hearth product? 2) A receiver. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. Also check the installation manual for any other potential openings that may need to be shut. Your decision really comes down to how much a priority heating efficiency is for you. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. What is the difference between "steady state" efficiency and AFUE? The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. The mantel on my fireplace is unusually hot. Dust can cause odor. Can I position my gas logs in a different fashion or use a different log set? Gas and it has electronic ignition. Additionally, burning wood voids the warranty of the hearth kit. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. The glass on a gas fireplace WILL reach very high temperatures. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. 1) The on/off switch on the fireplace and/or wall may be in the on position. Why? The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on. You need a tamper proof torx #20 (TR20) to get it off though. You will need to install batteries for operation. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The Manufacturers Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. It will work fine for 15-60 min then the flame intermittently cuts out and reignites. SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This first is to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. * If you do not see a red or black spark igniter button, you do not have a manual ignition system. Can I add a fan to my wood-burning fireplace? experience as a licensed oil & gas technician. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. Please comment on how to fix AboutPressCopyrightContact. This provides the option of a remote controlled variable flame. Most Sonic technology is used in the pest control industry today. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. This sensor is provided so that you will not be circulating cold air in your home. LP units run slightly higher. Whats the best way to start a fire in my fireplace? We want you to be very satisfied with your Heatilator hearth product. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. No. And what is required to use a wall switch? Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. We only sell fireplaces through our local dealers. Make sure your glass is completely cooled. Make sure the glass is securely clamped on, at all points, prior to replacing the front. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. My Firebrick Gas Insert Won't Light: Resetting the Control Module After Cleaning the Sensor Rod. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. It pulls 100% combustion air to feed the fire from outside the home. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. - Easily adjusts your fan setting (High, Medium, Low). Then may be fine for awhile. A safety pilot prevents the flow of gas when the appliance is not in use. 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