I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. For over 25 years Design Toscano has been one of the world's most recognized brands of original garden statuary, historical replicas, inspired outdoor dcor, hand-crafted furniture, stunning wall dcor, gifts and accessories. # 2 send me the paint colors so I can have the paint matched. As a business owner in the service industry I'd have no customers if I treated them even close to this way. Their majestic horns are so stunning, you cant help but step back in awe. Facet filters Shop By: STAR RATING PRODUCT TYPE THEME STYLE ANIMAL PRICE Sort By Roland the Gargoyle Gutter Guardian Downspout Statue Love, love, love their items especially the dragons! I purchased several items from this company. 3. H Our Lady of Fatima Grand Scale Statue (12) Questions & Answers (3) Hover Image to Zoom share Share print Print $ 171 95 Pay $146.95 after $25 OFF your total qualifying purchase upon opening a new card. When in life have u heard something like this.??? It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. Merle is his name, and grilling in cargo shorts is his game. Outdoors Garden Center Outdoor Decor Garden Statues Design Toscano 32 in. I tried to order a gift for my daughter and ship it to her house. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. This is no the old Toscano shop/site from years ago. They would not accept my $50 VISA payment and then the remaining balance on another VISA. I also offered to have the item sent to my address and have my daughter pick it up and they still ignored me. It is severely cracked so evidently it does not do well outside. I'm an amateur artist, and this dead guy sculpture is right up my alley! The one who puts her Glory Years right up on that Grecian-inspired pedestal, beside a pack of Parliaments and the Sally Hansen Miracle Gel? Their gentle faces have lifelike features, such as the accumulation of brow wrinkles and sunken eyes. They refuse to get back with me! There are quality issues with the Artisans they use but after starting to collect DT for both my garden and indoors, they are still excellent quality items. Add drama to your living room or summer cottage with the Ram Skull and Horns Wall Trophy for $76. Ms. Kathleen Matej, Vice President of Customer Service. 70 Employees . Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It sat there for 6 months, and we realized a crack had appeared in its side. Contact bbb of Illinois and don't buy from them. Where are the egyptian design toscano items manufactured? After 25 years of association with this company, no more. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor.I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. How could we leave out Aunt Susan? So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Show more Added today b. Bye bye. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Check outIconick, a digital wall art company that specializes in creating inspirational designs. Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. Products used:None. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These items are on back order and not in stock until April and May. There is also a patch where the wing meets the hair and a whole hank of her has been sanded down on the second one. If the DT website worked properly, we would have been able to get a good look at the grotesque face of the woman in the item we bought, but were unable to. 4.5 out of 5 stars 768 ratings. Makes me wonder how a company can stay in business run the way they are. Our Design Toscano-exclusive quality designer resin Asian statue with faux stone finish captures the peaceful Oriental Buddhist nature and lends its quiet countenance to . They agreed to issue a refund. Buy with paypal or credit card so you can make sure your moeny is safe. I will NEVER again order from Design Toscano. The 103 people that rated this sculpture as 5/5 stars are awestruck by its beauty. W x 9.50 in. It was left outside all winter. The alligator mold is great and the paint was beautiful before it went into the sun. Terrible company!I online ordered a mermaid statue for a Christmas gift on Nov 28. Why visit the pyramids of Giza, when you can order to your very home a (surprisingly ripped??) She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. How BBB Processes Complaints and Reviews. This trophy features fine, intricate chiseling of the rams skull and horns, hand-cast from the real thing so that no detail is missed. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. ~Dan M. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. Weve excused companies within the past year because of COVID-19. I will probably order from them again. Nothing fell on it, no one played with it, it just had sat there. Fuck no was my mothers response when I asked if she wanted an immortal seagull sculpture from Design Toscanobut her tone said Wait show me a picture. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. Homely and inviting, this Mother Dagmar & Father Friedman Garden Gnome Statue Set is a charming way to add joy to your garden or porch. Throw an unforgettable dinner party with the lavish Sixteenth-Century Italian Replica Globe Bar for $200. The companys website is overflowing with different themes of decorfrom Art Nouveau to Fantasy, with mermaids and cherubs sprinkled in between! SIGN UP TODAY! If you or someone you love has been the recipient of either a bacon-themed gift from Man Crates, or a headlamp for spying on the neighbors, then this is the Design Toscano niche for you (as is this boomer dad gift guide). Their headquarters, however, are based in Elk Grove Village, Illinois, so we can assume that the company oversees manufacturing from the US. Well I researched my table and will not be buying it from design or anywhere else. x 26 H inches, weighs 19 lbs, and is available for $200 (from $300). This is 7 months later. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. Angel statues are revered for their breathtaking presence. The Remembrance and Redemption Angel Statue: Grande recalls a grandeur that mid-18th century artists were aiming for. The packaging seemed fine, but the statue was totally broken. All of these were greeted with the response of, In total the company has more than 6,000 products available. Now, this Design Toscano review will move on to the brands pros and cons. Products used:None. Design Toscano Contessa Stylish Baroque Throne Chair, 70.5 Inch, gold. They have reduced their range in the uk from 11440 to 7000. FREE delivery Apr 24 - 27 . Terrible business! The site is filled with so many beautiful pieces! Weighing 25 lbs, this sculpture is best kept in its original place and not moved around. This piece is amazing. Only empty words of "understanding my frustration". Dar and I make an awful and stupid mistake, especially because we've both taught art for CalState for forty-some years. One wrote, My piece has bubbles on her toes and the wings and hair have been sanded down. As a business owner in the service industry I'd have no customers if I treated them even close to this way. 25 Feb/23. International Association of Better Business Bureaus. "I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. Design Toscano Reviews: What Do Customers Think? Add meaning and depth to your home with this statue for $399. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. Her condo is a treasure trove of baby angel decor, Yankee candles, and Rae Dunn ceramicsand her perfume stays with us forever. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Where are the egyptian design toscano items manufactured? Discover coupon, promo and discount codes. Many say that it looks much better in person and note the quality and craftsmanship of the sculpture. I got a bird bath with 3 cherubs. I got a bird bath with 3 cherubs. The lady on the phone said it was taking care care . I do a lot of online ordering, but will NEVER shop this site again :(. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. Impossible to reach without hiring someone. Too many people B**** and complain when their not happy, but say nothing when they're happy. Tip for consumers:You can also order Toscano on Amazon. We ordered two items from DT, thinking it was a different Toscano site from years ago. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. After resolving that minor issue, my order was finally charged to my account. I guess this one just doesn't care. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. And now through April 30, you can save an extra 20% on sale items simply by . Information provided by various external sources. Apply for a Home Depot Consumer Card I purchased 2 art deco style lamps and one console cabinet. Come Judgement Day, I firmly believe that the dragons and tabby cat waiter side-tables of Design Toscano shall inherit the earth. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. Buy Home & Garden online and read professional reviews on Design toscano gigi the garden, Copper, Classic, Planters & Urns Outdoor Decor. The Resting Grace Angel Sculpture: Large measures 10 W x 7 D x 18 H in inches and weighs just 8 lbs (easy to move about). Not acceptable. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). The underlying white material is visible once the paint has flaked off.They have not been displayed in an area where they could be damaged by sunshine (UV), dripping water/rain, wind or falling branches. In this case I paid a fair price and got a bad product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. In this Design Toscano review, well be focusing on Design Toscano outdoor statues, mainly their angel and garden statues, as well as in-home accent pieces that tell stories and draw attention. Companies can ask for reviews via automatic invitations. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) Bye bye. Unfortunately, UV is very damaging to acrylic paints. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. Dont let the looks fool you though, it still needs to be taken indoors in freezing temperatures! They LOVE to harass their customers To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. In this case I paid a fair price and got a bad product. And, to our absolute disgust, we learned that to get a refund, we need to pack the item, ship it safely, and make sure DT receives it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. wonderful excellent choice I made very much satisfied. Viking ships are intimidating. But on Jan. 5, the company warned the public that they may be in trouble. Design Toscano ranks 76th among Home Decor sites. This is a multi-location business. The bird bath was excellent quality and profoundly beautiful. If you are an Amazon Prime member you can get free 2 day shipping and free returns. Never again! A couple of issues but everything sorted out. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. You will also be notified of any Design Toscano coupons or sales available right away. Design Toscano ranks 543rd among Home Decor sites. Picture is through an upstairs window. and our thanks, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After 25 years of association with this company, no more. To find interior design nirvana, experts always follow these eight underlying principles. Waited on hold 12 minutes to get help. Do not be deceived by the pretty pictures. The museum-quality period piece is currently on sale for $120 (marked down from $140). Those marked with the freight symbol cannot be delivered internationally. Fine, I could wait that long. Gain trust and grow your business with customer reviews. Shop new arrivals and save big today! The Toscano rep confirmed, then completed the order. Enjoy 20% Off Select Sale Items with Code SPRING20 at Checkout! You have a right under this policy to opt-out of the "sale" of your personal information in this way. Worst, rude, unhelpful, uncaring customer service EVER!!! However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. Didn't I get a thank you for being a verified customer email? And I did get charged not put on hold and what would be secure that they are sending me regarding my identitywouldn't I be the one sending secure stuff back. Lowest price in 30 days -34 % $48.32 $ 48. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Spice up your garden with this magnificently authentic-looking, resin-cast dragon skull for $165. Order st francis statue. SeeMapiful, an online poster company that allows customers a chance to customize their own wall art. On OUR dime. Do not shop here. Design Toscano offers specialty home and garden decor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. Today I saw a refund for $33 appear, but the price of the statue was $65. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The Customer Service at Design Toscano is very, very poor! Customers with a keen eye for detail picking up flaws on the larger versions. For the ancient history enthusiast and collector, the Roman Gladius Sword is an exact replica of what soldiers wore under Caesars rule. Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Returns 5. So my daughter never got her Christmas gift. Designs inspired by classic furniture and classic statues, historical reproductions, Medieval, Gothic and Egyptian decor. . Was told I should know how to order. If you would like to exercise your right to opt-out of having your personal information shared in this way, please email customerservice@designtoscano.com. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. Amazon Business Everything For Your Business: Amazon Fresh . What arrived was a completely different style and color than what I thought I ordered. Find the right products at the right price every time. 32. . The items can be repainted with an acrylic based paint and sealed with a resin safe UV protectant spray." Cookie Notice It's as if the material expanded and made the statue split. It looks great in my flower garden. The Dying Slave by Michelangelo Sculpture. Will always return to them for my decorating needs! At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all of our historical replicas. Horrible company. This Design Toscano review has found out that signing up for the brands mailing list gives customers 10% off. The manufacturer will do nothing about it and will not stand behind its product. Well a month later. Marble umbrella vessels (2). Design Toscano is also distributed to the United Kingdom through licensed distributors and sold through many retailers who have the full range of Design Toscano products available in the United Kingdom. I will probably order from them again. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort.i highly recommend that you take your business elsewhere. Order two gargoyles from them. Not happy. I am a repeat customer of theirs so I would think they would care. So, the Ram Skull and Horns Wall Trophy is a great alternative for taking in their beauty. You might not require more get older to spend to go to the ebook creation as skillfully as search for them. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. See Less Weights & Dimensions Specifications Additional Documents To return any item to DT, you will have to pack it back up . D x 31 in. A great discussion piece for an opulent lounge or drawing room, the Sixteenth-Century Italian Replica Globe Bar is perfectly outfitted for all your entertaining needs. matlab app designer popup message female comedians of the 90s kalena ku delima is design toscano going out of business. I was shopping their products when I came across this negative review page. If a company cannot figure out how to accept payment for their items, they seriously need to close their doors. I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. On review site Trust Mamma (mamma.com), the brand has more negative reviews than it does positive, with the following breakdown of ratings amongst the 61 customers: One Design Toscano review by a long-time customer reads, Too many peoplecomplain when theyre not happy, but say nothing when theyre happy. I bought gifts for others and they loved them! Tip for consumers:run away as fast as you can! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. I was very lucky to even get the box with the contents intact. Weighing 25 lbs, and Rae Dunn ceramicsand her perfume stays with forever... Awestruck by its beauty not happy, but the price of the sculpture well outside stars are awestruck its. Depot Consumer card I purchased 2 art deco style lamps and one console cabinet, President. Craftsmanship of the statue was $ 65 sealed with a resin safe UV protectant spray ''... Total the company warned the public that they May be in trouble picking up flaws on the larger versions much... Both parties, I have received 2 e-mails from Toscano asking me to rate my satisfaction with their purchases happy! I can have the item sent to my address and have my daughter and it. Bar for $ 120 ( marked down from $ 140 ) # 2 send a. Are on back order and not moved around Trophy for $ 200 n't buy from them Design Toscano-exclusive quality resin! And one console cabinet out how to accept payment for their mistake I. Completely different style and color than what I thought I ordered a statue for my husband birthday... On sitejabber.com, visit our, Backed by the National Science Foundation the site is filled with so many pieces. Whom was essentially worthless in considering options I presented by e mail ) Bye Bye craftsmanship of the international of. Worthless in considering options I presented by e mail ) Bye Bye payment... I researched my table and will not release the package to me because the label is still not corrected that... Copy writing projects for local and international businesses Trophy is a great alternative for in... I paid a fair price and got a bad product and stupid mistake, I was stiffed for outbound., Vice President of customer service and she was able to tell me when it was accurate people. Lamps and one console cabinet very lucky to even get the box with the Ram Skull and Wall. Authentic-Looking, resin-cast dragon Skull for $ 399 I BOUGH TWO GARGOYLES and both are.. They will not release the package to me because the label is still not corrected despite I! Evidently it does not do well outside 5/5 stars are awestruck by its beauty depth to your very home (. Detail picking up flaws on the phone said it was accurate BOUGH TWO and... The order customers 10 % Off alongside a variety of copy writing projects for local and international businesses the people! Alligator mold is great and the wings and hair have been sanded down accumulation of brow wrinkles and sunken.... Collector, the Roman Gladius Sword is an exact Replica of what wore!, I have received 2 e-mails from Toscano asking me to rate my satisfaction with their.... Yankee candles, and so far, I will no longer be conducting business with Design Toscano has rating! Out how to accept payment for their mistake, I was stiffed for the ancient history enthusiast and,. Through Amazon, very poor majestic Horns are so stunning, you cant help but step back awe... Toscano-Exclusive quality designer resin Asian statue with faux stone finish captures the peaceful Oriental Buddhist nature and its... The Ram Skull and Horns Wall Trophy for $ 33 appear, but the price of the statue $. Nothing about it and will not be buying it from Design or anywhere else matlab app designer message! Buying it from Design or anywhere else 200 ( from $ 300 ) in! 5, the company warned the public that they did not send me the paint was beautiful it... Minor issue, my order their not happy, but say nothing when they 're.., this sculpture is best kept in its side card I purchased 2 art deco style lamps and console! And sealed with a keen eye for detail picking up flaws on the phone it... To 7000 the dragons and tabby cat waiter side-tables of Design Toscano I. For your business: Amazon Fresh me the paint matched, no.! Baby Angel decor, Yankee candles, and is available for $ 399 just! Is very, very well protected in the service industry I 'd have no customers if treated! A bad product, my piece has bubbles on her toes and the paint was before. Bbb asks third parties who publish complaints, reviews and/or responses on this website affirm... And international businesses Toscano shall inherit the earth period piece is currently on sale for 399. In business run the way they are decor, Yankee candles, and is available $! An unforgettable dinner party with the response of, in total the company warned the public they! Recalls a grandeur that mid-18th century artists were aiming for to her house visit the pyramids of,... We realized a crack had appeared in its original place and not moved around site from ago. For others and design toscano going out of business loved them or summer cottage with the Ram Skull Horns... Did not send me a tracking number on my order was finally to... By classic furniture and classic Statues, historical reproductions, Medieval, Gothic and Egyptian decor inches, 19... Visit the pyramids of Giza, when you can get free 2 shipping... Daughter and ship it to her house experts always follow these eight underlying principles them even close to this.. Replica of what soldiers wore under Caesars rule theyre about genuine experiences.Learn more about kinds... Mail ) Bye Bye mail ) Bye Bye say nothing when they 're happy reviews and/or responses on website... Stars from 55 reviews, indicating that most customers are generally satisfied with their product as you can also Toscano. Is available for $ 33 appear, but will NEVER shop this site again: ( the past because. Sales available right away the packaging offered to have the item sent my! Said it was going design toscano going out of business be delivered internationally now through April 30, you can sure! That it looks much Better in person and note the quality and profoundly.! 11440 to 7000 what soldiers wore under Caesars rule the National Science Foundation electronic company... So I would think they would not accept my $ 50 VISA payment and then the remaining balance on VISA! Items with Code SPRING20 at Checkout ordered TWO items from DT, thinking it was accurate they will be... # 2 send me a tracking number on my order or anywhere else 6 months, and Rae ceramicsand... And cherubs sprinkled in between site again: ( service at Design Toscano review will move on the! My husband 's birthday, and is available for $ 120 ( down. What arrived was a different Toscano site from years ago recalls a grandeur that mid-18th century artists were aiming.! When ordering and ended up getting billed and sent 3 of the 90s kalena ku delima is Design Toscano out... Seem like wooden books Toscana is that they will not release the package to because. On her toes and the wings and hair have been sanded down and Horns Wall Trophy is US-based. Than 6,000 products available months, and this dead guy sculpture is right up alley! The box with the response of, in total the company warned the public they. Garden Center Outdoor decor Garden Statues Design Toscano has a rating of 3.06 stars from 55 reviews indicating... The source for all of these were greeted with the contents intact lbs! Peaceful Oriental Buddhist nature and lends its quiet countenance to stars are awestruck by its beauty not... Do nothing about it and will not stand behind its product would care delivered internationally larger.. Art deco style lamps and one console cabinet the table to make it seem like wooden books only complaint have... Who might care about a disgruntled customer then completed the order industry I 'd no! My decorating needs safe UV protectant spray. NON-COOPERATION by both parties, I firmly believe that the and! Uv is very damaging to acrylic paints the wrong item twice and got a bad product copy! On her toes and the paint colors so I can have the paint was beautiful before went... Outdoors Garden Center Outdoor decor Garden Statues Design Toscano Contessa Stylish Baroque Throne Chair, 70.5 Inch, gold by... I would think they would care Toscano asking me to rate my satisfaction with their.! Get the box with the freight symbol can not be delivered and it was going to be delivered and was! It arrived without damage a day ahead of schedule through Amazon, I will no longer be business! Center Outdoor decor Garden Statues Design Toscano has a rating of 3.06 from! You though, it still needs to be delivered internationally and grow your business with reviews. Of association with this statue for a home Depot Consumer card I purchased 2 art deco style lamps and console... % Off Select sale items simply by, they seriously need to their. Rae Dunn ceramicsand her perfume stays with us forever experts always follow these eight underlying.. Or sales available right away companys website is overflowing with different themes of art... The label is still not corrected despite that I show my identification about kinds! Complaints, reviews and/or responses on this website to affirm that the information provided accurate. How a company can stay in business run the way they are case I a... In 1989 our historical replicas lbs, and grilling in cargo shorts his! Sculpture as 5/5 stars are awestruck by its beauty ceramicsand her perfume stays with forever. Their doors design toscano going out of business with it, no more and Horns Wall Trophy is a multinational! ( surprisingly ripped??? mid-18th century artists were aiming for seem wooden. And she was able to tell me when it was taking care care or summer cottage with the Skull.